First, let me say, they are refurbishing the hotel, so construction is going on. The pool is closed, the business center is closed but we didn’t want to use those things anyway so that wasn’t the problem. Our room was in a dilapidated condition. The curtain rod was broken, there were holes in the curtain, the tile in the bathroom was broken and the bathroom door wouldn’t shut because it didn’t fit the frame. We were there two nights. They gave us two towels. The first morning we went for breakfast, there was no hot food because the oven was broken. The next morning,however, there was hot food. When we returned to the room after our first day out, it had not been cleaned and there were no clean towels. We went downstairs and complained, asking if we had to ask for housekeeping as you sometimes do now, but they said no. They just skipped us. This is the worst Holiday Inn Express we’ve ever been to. The desk clerk was nice though.