Due to an honest mix up, the property was not cleaned on check in. It was not possible to reach the listed host as the contact phone number in the check in instructions belonged to someone who no longer oversees this property. However, after leaving a voicemail we did get a call back from that person who helped us get in touch with the cleaner who did come the next day. Both people I spoke with were very helpful and cordial, especially since it was nearly 11PM.
We had to strip and make the bed ourselves and make do with the remaining clean towel, so no relaxing shower for me that evening. After driving six hours to Kirkwood after a full work day and having to clean up after the last (disgusting) guests, we were having a very poor start to our ski vacation. We didn’t get to enjoy the fireplace or unwind that evening as we were too exhausted by then.
The following day the unit was turned over and it was quite nice. It truly is a nice place to stay! Most of the poor rating I am leaving is because we were never able to get in touch with the host about the original issue, our message via VRBO went unanswered, and we didn’t get a reply or resolution for a partial refund for the trouble and poor experience.
That said, the condo itself is a very good recent reno, especially when compared to the rest of the aging property. The finishings are very nice. The listing does not accurately reflect the property in the winter time as there is no view from the unit or deck with mountain views with even the moderate amount of snowfall at the time (early February, no recent storms). The garage door is broken and stuck open, so beware. If we didn’t have arrival problems we really wouldn’t have known better and this might have been a 4–5 star rating! I would still stay here again for a visit to Kirkwood with tempered expectations if I knew the property will be cleaned and managed well. The proximity to the resort is very convenient and the unit is very cute and cozy.