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3.3 out of 5
See all 32 travelocity Reviews

"Great friendly staff and clean property. Would recommend! " More

By a verified traveler on Fri 06 Jan 2023

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Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$92* Per night/room Apr 28 - Apr 29

Deluxe Studio, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Studio, Multiple Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Suites Ft Lauderdale Cyp Crk NW 6th Wy ratings based on 32 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Ft Lauderdale Cyp Crk NW 6th Wy

Everyone (8) Couples (1) Family (8)
2 out of 5
Booked a 2 bed & 1 sofa sleeper. Upon arrival, they did not have the room available. Staff member was amazing at accommodating us in a smaller room since nothing else was available within distance. Room was spacious. Hotel traffic is loud.

Posted by on Mar 23, 2024

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Comment from Hotel Management

Mar 24, 2024 by Hotel Management

Dear Megan, Thank you for taking the time to write a review of our hotel. While we are pleased that our staff successfully resolved the matter to your satisfaction, we would like to extend our sincerest apologies for any inconvenience caused. Please know that we strive to accommodate all requests based on availability and are disappointed that we were unable to meet your expectations on this occasion. Your candid feedback is invaluable, and we are committed to ensuring that your next stay with us is outstanding in every respect.Sincerely,Hotel Management

1 out of 5
Property in disrepair and needs to be gutted and start from new. We witnessed 2 roaches. Stove is insightful and rusted; cannot be used. Floors are filthy. The first room we were given smelled awful and we were given another room which was not much better. We have pictures of stove, vanity, roaches. Can’t get hot water in shower. Would come on like warm and then turn cold. It was an awful experience and definitely not worth the money.

Posted by on Jan 13, 2024

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Comment from Hotel Management

Jan 14, 2024 by Hotel Management

Dear Maria, Thank you for taking the time to share your feedback. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. Please accept our apologies for the issues with your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the situation further. Thank you again.Sincerely,Hotel Management

5 out of 5
Great friendly staff and clean property. Would recommend!

Posted by on Jan 6, 2023

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Comment from Hotel Management

Jan 7, 2023 by Hotel Management

Dear Mary, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the recommendation, and we hope to have you as our guest again soon.Sincerely,Hotel Management

1 out of 5
The room was extremely stink. extremely bad odor, floor was dirty., carpet was filthy, Looby was dirty. Poor customer service, Smoke detector beeping all night. extremely uncomfortable bed and room condition,

Posted by on Jan 3, 2023

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Comment from Hotel Management

Jan 5, 2023 by Hotel Management

Dear Delroy, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

2 out of 5

Posted by on Mar 9, 2020

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Comment from Hotel Management

Apr 26, 2020 by Hotel Management

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

5 out of 5
The doors are in bad shape. The doors are bent and hard to open and close. But my overall experience was great.

Posted by , from Fort Laudedale on Mar 2, 2020

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Comment from Hotel Management

Mar 2, 2020 by Hotel Management

Donny, thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. However, we regret the problem you faced with the doors. Our maintenance team regularly checks areas that may need repairs, and your feedback will be shared with them to make the necessary improvements. Thank you also for your feedback, and we hope to have you back with us again at Extended Stay America. Sincerely, Hotel Management

3 out of 5
Checked-in at night and found my room's TV and lights were on, the bathroom sink had recently been used, and one of the towels was still wet, which was strange. I thought maybe housecleaning, but it was too late for that. Employees using rooms for breaks? I was too tired to change rooms, and decided to just have the towels changed out in the morning. The couch/reclining chair area had a funky smell. I wiped them down (they were dirty) but that didn't get rid of the smell. The counters, fridge, microwave, tables, all had to wiped down as well. On the positive side, the room was way better than the disgusting room I had at the Extended Stay on McNabb Road nearby on my last visit. Other positives: quite location, felt reasonably safe, and I had no issues with the front desk staff or other guests.

Posted by , from Sacramento on Jan 28, 2020

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Comment from Hotel Management

Jan 29, 2020 by Hotel Management

Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our great location and our courteous associates. However, we are sorry for the housekeeping issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also apologize for the isolated incident you mentioned, and we’re reviewing this with our staff. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management

4 out of 5
It is as expected. The front desk staff is very knowledgeable and friendly.

Posted by on Jan 18, 2020

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Comment from Hotel Management

Jan 18, 2020 by Hotel Management

Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a nice stay and that you were impressed with our front desk associates. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

1 out of 5
The room smelled like cigarettes and the elevator smelled like urine the bed sheets needed changing over all it was a nice hotel it just needed many small fixes.

Posted by on Dec 25, 2019

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Comment from Hotel Management

Dec 26, 2019 by Hotel Management

Thank you for reviewing your stay. We are sorry for the disappointing stay and for the odor and cleanliness issue you experienced while here. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We understand your frustration and regret the inconvenience caused. We value your observation and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

3 out of 5
Smell smoke through the vents rug was dirty in one of the rooms and smoke

Posted by on Jul 31, 2019

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Comment from Hotel Management

Aug 1, 2019 by Hotel Management

Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests do not experience the same problem. Thanks again, and we hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management

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