10/10 Excellent
Yuhui, charleston
Traveled with partner
Mar 1, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Let’s just say that this review is 5 start only due to the excellence of the hotel staff. Sorry for the long review, I wish I knew the hotel was under renovation. I wouldn’t have booked it. When we checked in, the front desk informed us that the repairs and maintenance will happen daily between 10-4 pm (no hot water during that time). Even though it’s kinda early for us, we understand and respect it. However, what we didn’t expect was the noise of banging and drilling started at 7:30 am. We were not the only ones upset about it. I felt so bad for the staff. The management should have coordinated better with the time and the sections being repaired. After expressing our concern that we still have few nights left, they moved us to another room on another floor and offered us complementary breakfast. These rooms were newer and half of the size. I am 5’3 115 lb. I couldn’t move around much in the room with my two carryon size suitcases. Unfortunately, the next morning the noise continued and strong smell of tar came in thru the bathroom vent. At this point, we were tired and frustrated. We decided to check out and find another hotel. With the help of Expedia and the hotel manager Andrea, the nights we didn’t stay was refunded and offered 1/2 refund on the last night we stayed. I am grateful for the accommodation. All this being said, wait until renovation is done. This hotel is clean, comfortable, conveniently located and the staff is really friendly.
Yuhui
Stayed 6 nights in Feb 2024