Had to download flexicard, gave me a room number and a door key. Confirmation email also received. Travelled across London to hotel at 10.30pm at night to be informed the hotel was overbooked by 8 rooms, so had to travel back across the square to a hotel I hadn’t heard of, that was noisy, full of young male adults /late teens wandering around in pyjamas ( not great for a female travelling alone) to end up in a room with a stupidly noisy fan, a reception desk that wouldn’t answer the phone, no coffee facilities, an No WINDOW. Not great for someone with claustrophobia. And when asked how to make a complaint to be told it was a decision from higher up and nothing to do with them!