2/10 Terrible
HOLLIE, Cordova
Traveled with group
May 21, 2024
Disliked: Cleanliness, property conditions & facilities
I rarely leave a bad review but this was a terrible experience. This is an "owner property" so you do not get to enjoy the full amenities of Vdara. The room was filthy, I sent pics because I immediately wanted to change rooms. I had to clean the bathroom myself because they could not switch our room because it was an owner property. There were hairs on literally every surface in the bathroom, a stained bathtub like someone had dyed their hair in it, peeling baseboards throughout the unit, hair on the bed, tables and counters were dirty and sticky, a broken lamp, pullout sofa is tiny and has an awful mattress that should not even be called a bed, it was uncomfortable as a couch too. No late check out allowed, not even til noon cuz its an owner property. Hotel will not clean or bring towels w/o charging a fee. Ipad room control does not work. No room service. Just book direct if you want to stay at Vdara. I've stayed there before so this was a completely different experience. We were given a food/bev credit for our trouble that covered 2 drinks at the pool. They offered to come clean that night while we were out, but I had already cleaned it myself by then. We had to wait for it to be "cleaned" before we could check in too, so this was all just very frustrating.
HOLLIE
Stayed 2 nights in May 2024