6/10 Okay
Miki, ladera ranch
May 29, 2024
Liked: Staff & service
I like the downtown area. Unfortunately there are things there that the hotel has no control over… homelessness being the main one. Rooms are okay, the smell of cleaner they use to remove hard water spots was constant, air conditioning stopped working for us and while it was eventually repaired (repairman was great), the front desk tried to blame me for it taking so long to get repaired. My final complaint, registered for guest parking but one night guest parking was completely full and they continued to let cars in and I was told valet was my only option… at my cost. Figure that out GN. Pool was nice as well as the majority of staff. Oh… I forgot… one day room service was completely closed and the front desk had no idea why.