2/10 Terrible
Shawn
Traveled with group
Feb 28, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We had so many issues with this hotel. The outside of the hotel has a homeless community unfortunately. The check in process was fine, getting into the room, the fire alarm kept beeping so we called the staff to change it. The next morning there were cops outside arresting someone. Later that night at 1am the fire alarm went off because someone was doing something, not even 30 minutes later we heard banging on someone’s door we thought it was someone trying to get into their room but they didn’t stop, after a minute we heard the police yell that it was their last chance to open up the door before they broke it down, they proceeded to kick the door down, the got into that room and fought the person inside, taking them in cuffs. 30 mins after that we started to hear a woman screaming, she was yelling at the police about something. At that point it was 2hours into this mess the police took them away, we felt unsafe due to it now being the 2nd time the police were involved. overall the hotel not great. The customer service is okay
Shawn
Stayed 3 nights in Feb 2024