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Hotelcoz All Inclusive

3.5 star property
3.5-star beachfront resort near Playa San Juan

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Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
Exterior
Premium Sky Top | View from room
2 restaurants, breakfast, lunch, dinner served; international cuisine
In-room safe, individually decorated, individually furnished, desk
Reviews
7.0

Good

Popular amenities

  • Pool
  • All inclusiveAll inclusiveAll inclusive
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Hot TubHot TubHot Tub

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Popular LocationCozumel Maritime Terminal6 min drive
  • Popular LocationPunta Langosta Pier7 min drive
  • Popular LocationStingray Beach9 min drive
  • AirportCozumel, Quintana Roo (CZM-Cozumel Intl.)10 min drive

Room options

View all photos for Premium Sky Top

Premium Sky Top | View from room

Premium Sky Top

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

In-room safe, individually decorated, individually furnished, desk

Sky Ocean View

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

  • 516.67 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

In-room safe, individually decorated, individually furnished, desk

Garden View

  • 516.67 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Aerial view
El Cozumeleño Beach Resort - All Inclusive
Pool
Hot Tub
Breakfast included
All inclusive
3.5 out of 5, Good, (1044)
The price is $122
per night
$164 total
includes taxes & fees
Jun 25 - Jun 26
El Cozumeleño Beach Resort - All Inclusive

About the neighborhood

Cozumel

On the beach.Your stay at this Zona Hotelera Norte resort places you within 3 miles (5 km) of Playa San Juan and Maya Heritage Monument. Punta Langosta Pier and Stingray Beach are also within 6 miles (10 km).
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 16 min walk
  • Cozumel Maritime Terminal - 6 min drive
  • Punta Langosta Pier - 7 min drive
  • Stingray Beach - 9 min drive
  • Isla de Pasion - 10 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Marimex - ‬9 min drive
  • ‪Tequila Beach Club Cozumel - ‬2 min drive
  • ‪La Monina Restaurante & Beach Club - ‬5 min drive

About this property

Hotelcoz All Inclusive

3.5-star beachfront resort near Playa San Juan
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hotelcoz All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel resort is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1979
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Furnished balcony/patio

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Long-term renters welcome. <

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Frequently asked questions

How close is Hotelcoz All Inclusive to the airport?

Hotelcoz All Inclusive is 4.1 mi (11-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Hotelcoz All Inclusive?

As of Jun 11, 2024, prices found for a 1-night stay for 2 adults at Hotelcoz All Inclusive on Jun 12, 2024 start from $138.29, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotelcoz All Inclusive have an airport shuttle?

Hotelcoz All Inclusive offers a shuttle from the hotel to the airport from 8:00 AM to 4:00 PM, on request, for a charge of USD 40 per person.

How close is Hotelcoz All Inclusive to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Hotelcoz All Inclusive offer free breakfast?

Hotelcoz All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Hotelcoz All Inclusive?

No, there is no casino at this resort.

What time is check-in at Hotelcoz All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Early check-in costs USD 60 (subject to availability).

Is there free parking at Hotelcoz All Inclusive?

This resort offers free self parking.

Does Hotelcoz All Inclusive have a pool?

Hotelcoz All Inclusive features 4 outdoor pools, an indoor pool, and a children's pool. Guests can enjoy pool access from 6:00 AM to 11:00 PM.

Does Hotelcoz All Inclusive have a restaurant?

There are 2 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Hotelcoz All Inclusive have a spa?

This resort has a spa, which features facials, deep-tissue massages, and body treatments.

How close is Hotelcoz All Inclusive to downtown Cozumel?

Hotelcoz All Inclusive is 3.1 mi away from San Miguel.

Hotelcoz All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 50 out of 179 reviews" "
Rating 8 - Good. 56 out of 179 reviews" "
Rating 6 - Okay. 32 out of 179 reviews" "
Rating 4 - Poor. 14 out of 179 reviews" "
Rating 2 - Terrible. 27 out of 179 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sondra

Stayed 3 nights in Apr 2024

4/10 Poor

JESSICA

Liked: Staff & service
Stayed 8 nights in Feb 2024

6/10 Okay

Lori S, Brewster

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024

2/10 Terrible

Selmedina

Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
Very dirty! I couldn’t sleep on the bed without putting all the clothes I brought down first. Smells like mold, no a/c. Food 2/10 no options very dirty.
Stayed 3 nights in Feb 2024

4/10 Poor

Deidra, Marietta

Traveled with family
Disliked: Amenities, property conditions & facilities
Room was not ready upon check-in. Everything was manual which extended check-in and check-out time. Food options were very limited for an all-inclusive resort. The resort ran out of many items for food items and drinks such as mint leaves, sprite, and ingredients for sauce at the reservation only restaurant. Reservations for 1 of the only 2 restaurants on site was supposed to start at 8 AM per signs and communication relayed by front desk but reservations started at 7:45 AM and were gone by 8 AM. There was a line every morning for this restaurant. There was confusion on how to get to the hotel because there are 2 postings with 2 different addresses and different names. This confused the taxi. The rooms are outdated and caused multiple problems throughout the stay. You cannot control the temperature in your room, maintenance has to come and change it with a password. I could go on, but this should be enough for you to get the point.
Stayed 3 nights in Feb 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Feb 2024

6/10 Okay

Kelly

Traveled with partner
Liked: Staff & service, amenities
PROS The snorkeling was amazing! The staff was very friendly and accommodating. The food was good. Green enchiladas in the morning were amazing. Chicken parm at night was good. Buffet had different options each day. The grounds were clean. Our snorkel tour we booked through the hotel with Carla’s company was incredible!! Store on site. Dive shop on site. Restaurants were close. Free parking. CONS We didn’t get a king room like we requested at first. Our first room had two fulls and the AC didn’t work. They were able to switch us rooms later that night to another full room with working AC which was better but still out dated. After two nights they switched us to a King room that was very nice and more updated. But we had to pay $100. There were booze cruises that were loud outside the room until all hours of the night. The default liquor was not name brand liquor more like a liqueur; we figured out we had to ask for name brand that was hidden in a cabinet behind the bar. We were never able to get a reservation for the restaurant because they were booked first thing in the morning. People left their stuff on the lounge chairs all night so we were never able to use one.
Stayed 5 nights in Feb 2024

8/10 Good

Mariya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is dated. Food is average. Would i stay again?- YES!, it was affordable. Beach was decent. The saved money we could use for the other things.
Stayed 3 nights in Feb 2024

4/10 Poor

Tara

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Would have left an in depth review, but my character count exceeded what was allowed. Full, longer review is on google maps. Hotel was dated and our room was gross. Bathroom was musty and air took 3 days to get our room cooler than outside. The beds were about 30-40 years old and hard as rocks. Housekeeping constantly shorted us towels for our family of 4. Food was okay, but not great. Servers were excellent. Front desk staff, wasn't very concerned about any issues. Drinks were alright. No after dinner activities, so place was pretty dead after 8pm. We tried and never were able to get a reservation at the restaurant. Loungers were rarely available as they're reserved by either staff or people before 8am. Overall, we've stayed at much nicer all inclusives for the same price on Cozumel. We would not return to this one.

8/10 Good

Bruno

Stayed 7 nights in Dec 2023