2/10 Terrible
Diana
Mar 28, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well maintained. The main complaint is that I was awakened at 1:00 am on 3/25/2024 and forced to stand outside in my pajamas until the fire department arrived to turn off the alarm. I understand that normally, it is not the property's fault if the alarm is triggered, but in this case it was.There was a notice posted on the door by the Fire Marshall stating the sprinkler system is deficient, and that was the reason the alarm went off. There was a letter from ADT inside the alarm box dated December 2021 that was the last response to the Fire Marshall. I did not see the notice on the front door when I checked in on 3/24/2024 or I would not have checked in. I feel like I should receive some compensation for the inconvenience, seeing as it was the property's lack of proper maintenance that was to blame. Your company needs to be made aware of the disregard this property has for safety protocols and stop booking until the safety regulations are met. The fact that they falsely advertise full kitchens is nothing compared to putting guests lives in danger by ignoring repeated warnings from the Fire Marshall.
Diana
Stayed 2 nights in Mar 2024