2/10 Terrible
Therese
Traveled with group, Traveled with family
Mar 1, 2024
Disliked: Staff & service, property conditions & facilities
Traumatic departure
I mentioned in a review that the office advertised it was open 24 hours but actually the door to the office is locked & you must ring a bell for service. I wasn’t checking in very late, I believe it was around 7:00pm. I notified the manager the following day that the heater was leaking and there was water on the floor as a result, he said that he would take care of it. When I arrived in my room that evening, there were towels placed under the heater. When I mentioned this in a review, he apparently received my input and was furious. He said that I must leave even though I had prepaid for 4 nights. I checked my receipt and I was charged for February 24, 2024 although I left early that day, actually before 10:00am, he knocked on my door a few minutes later and again insisted that I leave immediately. Once he told me that I had to leave, I was packed up and was ready to leave in less than 20 minutes. I spent very little time in the room as most of the time I was visiting a friend who is dying in a nearby hospital. My friend’s slow, steady death is very stressful and I certainly didn’t need the stress caused by this type of a response to legitimate concerns.
Therese
Stayed 4 nights in Feb 2024