2/10 Terrible
Kevin G.
May 27, 2024
Disliked: Cleanliness
Beg bugs
When getting into bed on the first night, we saw a bed bug crawling across the bed. We caught it and took a picture of it. We found another bed bug on the wall near an outlet, and saw evidence of bed bug feces. When checking the mattresses for further evidence of bed bugs, we noticed that one of the mattresses had a large stain (possibly urine). Entirely grossed out, we moved our entire family to a nearby hotel at 2am. We noticed that two of our kids had what appeared to be bed bug bites. The host refused to refund us, and blamed us for the bed bugs (although didn’t deny that the bug we caught and left in the house was a bedbug). We’ve submitted our photo evidence of the bed bugs to VRBO, and are currently awaiting a refund, although this process has been made more difficult due to the host’s refusal to refund us. The whole experience has been a nightmare. The host is incredibly dishonest, and difficult to deal with. I’m astonished that they would not give us a refund when we found and captured a live bed bug in the home. They even blamed us for the urine stain, even though we never even lied in the bed and all the sheets were still perfectly clean. Stay away!
Kevin G.
Stayed 3 nights in May 2024