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Customer Experience Rating
5/ 5

The customer service representative was extremely patient with me. He help me to identify the ideal accommodations for my needs. He was extremely polite, warm and listen attentively. Overall he provided excellent customer service. He went the extra mile to ensure I was completely satisfied with my hotel arrangements.

With sincere gratitude and thanks,

Customer Experience Rating
3/ 5

I am not good at navigating the internet, yet that is really the only way now to buy a ticket to visit family. When I found what I thought I wanted…..several hours into my search…I started about 1:30 or so in the afternoon….I tried to book it, but got sent back several times to previous pages. Possible error here, sure. But frustrating all the same. By the time I finally got all the info in exactly like you wanted it my fares had gone up. I booked it anyway as this trip is very important to me. But I was frustrated, sad, and out more money by about 80 bucks.

Customer Experience Rating
5/ 5

Lots of pertinent information, very easy to buy tickets and make reservations.

Customer Experience Rating
5/ 5

Offered best deal for same flights we were tracking on several sites. Made it easy to go through the pricess of buying the tickets.

Customer Experience Rating
5/ 5

Easy to select flights

Customer Experience Rating
3/ 5

I revisited the site a few times before deciding on a flight. When I went to book the flight, I entered all my information, then it asked for a password. After login I had to start all over. Twice. Then they though I booked the return ticket twice, but you can’t edit, delete what you do not want, only start over again. When it was all done I forgot to choose seats, as I had earlier. Whew. The site needs to make a few pages easier to return to, and to edit the purchase.

Customer Experience Rating
5/ 5

It was easy to search and pick a flight

Customer Experience Rating
5/ 5

Informative, comprehensive and easy to operate booking system. Multiple and accessible choices for flights, hotels, car rentals; offered invididually or in convenient packages.

Customer Experience Rating
5/ 5

Very helpful

Customer Experience Rating
2/ 5

You didn’t provide the airline Reference Number so we couldn’t go to airline sight for seats. We had to call British Airways to get a Reference Number and then call American for seats. Also you didn’t offer anything but economy seats.