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Customer Experience Rating
5/ 5

Easy to use – no hassle!

Customer Experience Rating
5/ 5

Efficient

Customer Experience Rating
3/ 5

I tried to book a car advertised on your site by dollar or hertz,I was not able to complete it.each time at the end it would not complete the transaction.i called in and spoke to Hugo that tried to help and evidently he couldn’t do it as well so he tried to convince me that it’s not the best company .he then tried to book me on a different company with a smaller car and a higher rate!!! Realy…….anyways expedia was able to take over at this point.thought you should know.best.

Customer Experience Rating
5/ 5

Personalized customer service when changing a flight.

Customer Experience Rating
5/ 5

very helpful in finding the best time and price

Customer Experience Rating
5/ 5

The site was very useful and cheaper than other sites

Customer Experience Rating
2/ 5

Be forthright and honest about the trip insurance. Found out after I purchased it that a doctor’s note is required to get reimbursed if you have to change or cancel the flight. It’s sold as something much different. I think it’s a scam and I’ll never use Travelocity again for ANY reason.

Customer Experience Rating
4/ 5

I thought I was all set when I confirmed my purchase, then received an e-mail with a slight change in departure time. Tried to get to JetBlue to reconfirm my seat, but the aggravation of waiting 20 minutes to speak to someone is just too irritating!

Customer Experience Rating
4/ 5

hi

Customer Experience Rating
1/ 5

The hotel I booked was beyond words. I am lucky I survived the night frankly and slept in my car to avoid disease/bodily harm. I cannot believe Travelocity would even be associated with such filth..when I told the staff I wasn’t staying in this room they said only Travelocity could refund..there were bugs crawling on the counter..I googled the image and found they were bed bugs. None of the lights in the rooms worked (I suspect the bulbs were taken to smoke drugs on). The room smelled as if it hadn’t been cleaned with anything other than toilet water and dirty panty hose…I am still in shock..I should have taken the hint when I was checking in…the male staff member smelled horrible and had old food stains all over his “shirt”, or what was left of the rag. The wooden chair in our room had actual mold on the wood. I’m sure the lack of lighting may have been to obscure my vision so that I may not notice the filth….thanks to my phones flashlight..I saw more than I needed to…burns on mattress, dirty ashtrays..asked for another room..for no appology from staff and was given an equally nasty room…took my keys to the desk and told them I didn’t know how this place wasn’t condemned…slipped in vomit as I went out the door…great start to my fun weekend with my wife!! Never again!