Booking is only the beginning

Our goal is for you to experience worry-free trips, each and every time you travel with us. Ones that leave you with unforgettable memories you can’t help but share with your friends. That’s why we offer 24/7 personal assistance with our Customer 1st Guarantee before, during and after your trip on all our services — from flights, hotels and vacation packages, to rental cars and activities.


Connect with a Customer 1st Guarantee Specialist

Change of plans? Don’t worry, we never charge hotel cancellation fees.

Enjoy stress-free travel, with 24/7 assistance just a click away.

Help us make your next getaway even better than the last.

Prefer to contact us through social media?


Notice a price drop?

We'll refund* you the difference between what you paid and the lower price + $50 off your next trip.
On flights, cars, and cruise let us know within 24hrs of booking, and hotels - you have up until the day before your stay.
*You must provide an image of the lower price to be eligible.

Hotel doesn't match our details?

We'll find a comparable hotel for you right away.
If the pool is closed--contact us immediately and we'll find a comparable hotel for you at no additional cost.

NO cancellation fees!

Travelocity will never charge you a cancellation fee - and as long as it's 3 days prior to your stay most hotels won't either.

Car rental a disappointment?

If the exact vehicle you expected is unavailable, we'll work with the car rental company to get a similar one ready for you.

Hotel overbooked or lost your reservation?

We'll work directly with the hotel to get you a room or a comparable one at a nearby hotel, at no extra charge to you.

Airline canceled your flight?

We'll do the legwork to locate a hotel that meets your needs at a reasonable price if you have to stay the night. We’re just a phone call away.

Need to change your reservation?

Travelocity will work with our travel partners to get your reservation adjusted in the simplest way possible.

Weather threat or mass disruption?

Don't let an unexpected event ruin your plans. We'll work with our travel partners to make any necessary itinerary changes at the most reasonable cost to you.