{"id":35789,"date":"2020-04-02T19:36:06","date_gmt":"2020-04-02T19:36:06","guid":{"rendered":"https:\/\/www.travelocity.com\/inspire\/?p=35789"},"modified":"2020-07-14T16:19:33","modified_gmt":"2020-07-14T16:19:33","slug":"covid-19-flight-cancellation-policy-everything-you-need-to-know","status":"publish","type":"post","link":"https:\/\/www.travelocity.com\/inspire\/covid-19-flight-cancellation-policy-everything-you-need-to-know\/","title":{"rendered":"COVID-19 flight cancellation policy: Everything you need to know"},"content":{"rendered":"<p>More than likely, your upcoming travel plans have been heavily impacted by the global spread of the novel coronavirus (COVID-19). We know this situation has created challenges and uncertainty for you and your family, which is why we <span data-contrast=\"auto\">are working closely with airline partners to <\/span><b><i><span data-contrast=\"auto\">waive cancellation<\/span><\/i><\/b><b><i><span data-contrast=\"auto\">\/change<\/span><\/i><\/b><b><i><span data-contrast=\"auto\"> penalties<\/span><\/i><\/b><span data-contrast=\"auto\"> and <\/span><b><i><span data-contrast=\"auto\">provide credit toward future travel<\/span><\/i><\/b><span data-contrast=\"auto\"> until <strong>April 30, 2020<\/strong><\/span>,&nbsp;<span data-contrast=\"auto\">where policies permit<\/span><span data-contrast=\"auto\">. The information below provides simple ways to cancel flights, plus you&#8217;ll find answers to frequently asked questions.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.travelocity.com\/service\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>RELATED<\/strong>: Visit the Travelocity customer service page for more COVID-19 related questions.<\/a><\/p>\n<h2><b><span data-contrast=\"none\">If your flight is scheduled to return \u202f<\/span><\/b><b><i><span data-contrast=\"none\">before <\/span><\/i><\/b><b><span data-contrast=\"none\">May 31, 2020<\/span><\/b><\/h2>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">You can cancel your upcoming flight <\/span><span data-contrast=\"none\">online or in-ap<\/span><span data-contrast=\"none\">p<\/span> <span data-contrast=\"none\">through <\/span><span data-contrast=\"none\">Travelocity<\/span>&nbsp;at <b><span data-contrast=\"none\">no<\/span><\/b> penalty.<b><br \/>\n<\/b><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">You will receive a <\/span><b><span data-contrast=\"none\">credit&nbsp;<\/span><\/b><span data-contrast=\"none\">with the airline that can be redeemed for future travel equivalent to the cost of the ticket + taxes and fees.<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Note:<\/span><\/b> <span data-contrast=\"none\">Credit availability and &#8220;travel by&#8221; dates are determined by the airline.<\/span><\/li>\n<\/ul>\n<h2><b><span data-contrast=\"none\">What you\u2019ll need to get started<\/span><\/b><\/h2>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Locate your i<\/span><span data-contrast=\"none\">tinerary number from your confirmation email or login to your Travelocity account and go to your&nbsp;<strong><a href=\"https:\/\/www.travelocity.com\/trips\" target=\"_blank\" rel=\"noopener noreferrer\">My Trips<\/a><\/strong> page.<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Have your travel dates, email, and phone number you used to make the booking handy.<\/span><\/li>\n<\/ul>\n<h2><b><span data-contrast=\"none\">Four easy ways to cancel<\/span><\/b><\/h2>\n<p>Use one of these options from Travelocity&nbsp;to cancel:<\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Helvetica,Times New Roman\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Cancel online from\u202f <\/span><\/b><a href=\"https:\/\/www.travelocity.com\/user\/itin?ckoflag=0&amp;selc=0&amp;uurl=qscr%3Dreds%26rurl%3D%252Ftrips&amp;exception=triplist_not_authenticated_total_failure\" target=\"_blank\" rel=\"noopener noreferrer\"><b><span data-contrast=\"none\">My Trips<\/span><\/b><\/a><b><span data-contrast=\"none\">.<\/span><\/b> <span data-contrast=\"none\">Log in to a<\/span><span data-contrast=\"none\">ccess your booking and follow the instructions <\/span><span data-contrast=\"none\">from your itinerary <\/span><span data-contrast=\"none\">to cancel<\/span><span data-contrast=\"none\">.<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Helvetica,Times New Roman\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Cancel using our chat functionality<\/span><\/b><b><span data-contrast=\"none\">.<\/span><\/b><span data-contrast=\"none\"> From the <strong><a href=\"https:\/\/www.travelocity.com\/user\/itin?ckoflag=0&amp;selc=0&amp;uurl=qscr%3Dreds%26rurl%3D%252Ftrips&amp;exception=triplist_not_authenticated_total_failure\" target=\"_blank\" rel=\"noopener noreferrer\">My Trips<\/a><\/strong> page, or customer service portal, click the blue Chat Now button to talk to the&nbsp;virtual agent who will guide you through the process of cancelling your booking and answer other questions you may have.<\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Helvetica,Times New Roman\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Complete <\/span><\/b><b><span data-contrast=\"none\">the cancel request form<\/span><\/b><b><span data-contrast=\"none\">.<\/span><\/b> <span data-contrast=\"none\">Fill out <a href=\"https:\/\/www.travelocity.com\/travel-alert-refunds\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"none\"><strong>this<\/strong> <strong>form<\/strong><\/span><\/a><span data-contrast=\"none\">\u202f using the itinerary number, email, and phone number from your booking<\/span><span data-contrast=\"none\">. <\/span><span data-contrast=\"none\">After submitting the form the cancel request will be processed. <\/span><i><span data-contrast=\"none\"><br \/>\n<\/span><\/i><\/span><\/li>\n<li data-leveltext=\"%1.\" data-font=\"Helvetica,Times New Roman\" data-listid=\"4\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">If <\/span><\/b><b><span data-contrast=\"none\">your flight is departing within the \u202fnext 72 hours<\/span><\/b><span data-contrast=\"none\">, <\/span><span data-contrast=\"none\">click the<\/span>&nbsp;C<span data-contrast=\"none\">ontact Us<\/span><span data-contrast=\"none\"> button at the top of the page to speak directly with an agent.<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"none\"><br \/>\n<\/span><b style=\"color: #333333; font-size: 26px;\"><span data-contrast=\"none\">Flight<\/span><\/b><b style=\"color: #333333; font-size: 26px;\"><span data-contrast=\"none\"> Cancellation FAQ<\/span><\/b><\/p>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"7\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Should I cancel through you or <\/span><\/b><b><span data-contrast=\"none\">contact my airline directly?<\/span><\/b> <span data-contrast=\"none\">Our agents cannot cancel or change reservations booked on many low-cost and international airlines, including Aer Lingus, Easy Jet, Fun Jet, Norwegian, Spirit, Frontier and Volaris. If your airline is on <\/span><a href=\"https:\/\/www.travelocity.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener noreferrer\"><b><span data-contrast=\"none\">this list<\/span><\/b><\/a><span data-contrast=\"none\">, we cannot change or cancel reservations for these airlines.<\/span> <span data-contrast=\"none\">Please follow the guidance on the airline\u2019s website and work with them to make any changes to your flight.<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span data-wac-het=\"1\">What if I purchased two one-way flights? <\/span><\/span><\/b>If you purchased 2 one-way flights, each flight must be changed or cancelled separately.<b><span data-contrast=\"none\"><br \/>\n<\/span><\/b><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span data-wac-het=\"1\">What if my flight is part of a vacation package?<\/span><\/span><\/b> <span data-contrast=\"none\"><span data-wac-het=\"1\">Travelers with a vacation package should cancel each component of their trip separately. For example, if <\/span><\/span><span data-contrast=\"none\"><span data-wac-het=\"1\">you purchased a flight <\/span><\/span><span data-contrast=\"none\"><span data-wac-het=\"1\">+ hotel <\/span><\/span><span data-contrast=\"none\"><span data-wac-het=\"1\">vacation package, please follow the above steps to cancel your flight and <a href=\"https:\/\/www.travelocity.com\/inspire\/covid-19-hotel-cancellation-policy-everything-you-need-to-know\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>visit our<\/strong> <\/a><\/span><\/span><a href=\"https:\/\/www.travelocity.com\/inspire\/covid-19-hotel-cancellation-policy-everything-you-need-to-know\/\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>hotel page FAQ<\/strong><\/a> <span data-contrast=\"none\"><span data-wac-het=\"1\">for instructions on cancelling your hotel.<\/span><br \/>\n<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span data-wac-het=\"1\">Why can\u2019t I get a refund? <\/span><\/span><\/b>Travelocity follows the policies of its travel partners and airline providers. Many airlines at this time are offering credit toward a future flight unless the flight has been cancelled.<\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span data-wac-het=\"1\">Will I have to pay a fee to change or cancel? <\/span><\/span><\/b><span data-contrast=\"auto\"><span data-wac-het=\"1\">Some <\/span><\/span><span data-contrast=\"auto\"><span data-wac-het=\"1\">airlines<\/span><\/span><span data-contrast=\"auto\"><span data-wac-het=\"1\"> allow for full waiver of <\/span><\/span><span data-contrast=\"auto\"><span data-wac-het=\"1\">fees and <\/span><\/span><span data-contrast=\"auto\"><span data-wac-het=\"1\">penalties during this event. If your <\/span><\/span><span data-contrast=\"auto\"><span data-wac-het=\"1\">airl<\/span><\/span><span data-contrast=\"auto\"><span data-wac-het=\"1\">ine does not permit a full refund, our customer support team will contact you to advise you of the next best available option.<\/span><br \/>\n<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span data-wac-het=\"1\">I tried <\/span><span data-wac-het=\"1\">all of<\/span><span data-wac-het=\"1\"> the options above and <\/span><\/span><\/b><b><span data-contrast=\"none\"><span data-wac-het=\"1\">still can\u2019t cancel my flight<\/span><\/span><\/b><b><span data-contrast=\"none\"><span data-wac-het=\"1\">.<\/span><\/span><\/b> <span data-contrast=\"none\"><span data-wac-het=\"1\">If none of the above options were successful in cancelling your booking, you may attempt to cancel <\/span><\/span><span data-contrast=\"none\"><span data-wac-het=\"1\">directly with the airline provider.<br \/>\n<\/span><\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span data-wac-het=\"1\">But what if I have travel insurance? Can I get a refund<\/span><\/span><\/b><b><span data-contrast=\"none\"><span data-wac-het=\"1\"> then<\/span><\/span><\/b><b><span data-contrast=\"none\"><span data-wac-het=\"1\">?<\/span><\/span><\/b> <span data-contrast=\"none\"><span data-wac-het=\"1\">Check your policy to see if unforeseen events like <\/span><\/span><span data-contrast=\"none\"><span data-wac-het=\"1\">COVID-19<\/span><\/span><span data-contrast=\"none\"><span data-wac-het=\"1\"> are covered.<\/span><\/span> <span data-contrast=\"none\"><span data-wac-het=\"1\">You may have the option to file a claim with the insurance provider. Please note that a refund is not guaranteed in that instance.<\/span><\/span><span data-contrast=\"none\"><span data-wac-het=\"1\"> If you still wish to cancel your flight through <\/span><\/span><span data-contrast=\"none\"><span data-wac-het=\"1\">Travelocity<\/span> you may do so.<br \/>\n<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"3\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\"><span data-wac-het=\"1\">My flight is set to depart after April 30, 2020.<\/span><\/span><\/b> <b><span data-contrast=\"auto\"><span data-wac-het=\"1\">Can I still cancel?<\/span><\/span><\/b><span data-contrast=\"auto\"><span data-wac-het=\"1\"> Airline policies are changing daily due to COVID-19. Please wait and check back closer to your date of departure for the latest policies. If you do want to cancel today, you can do so from the <\/span><\/span><a href=\"https:\/\/www.travelocity.com\/user\/itin?ckoflag=0&amp;selc=0&amp;uurl=qscr%3Dreds%26rurl%3D%252Ftrips&amp;exception=triplist_not_authenticated_total_failure\" target=\"_blank\" rel=\"noopener noreferrer\"><span data-contrast=\"auto\"><span data-wac-het=\"1\"><strong>My Trips<\/strong><\/span><\/span><\/a> <span data-contrast=\"auto\"><span data-wac-het=\"1\">page, but please be aware that all normal <span class=\"TextRun BCX4 SCXW204793013\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX4 SCXW204793013\" data-wac-het=\"1\">cancel<\/span><\/span><span class=\"TextRun BCX4 SCXW204793013\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX4 SCXW204793013\" data-wac-het=\"1\">lation<\/span><\/span><span class=\"TextRun BCX4 SCXW204793013\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun BCX4 SCXW204793013\" data-wac-het=\"1\"> penalties will apply.<\/span><\/span><\/span><\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Just follow these simple steps.<\/p>\n","protected":false},"author":51,"featured_media":35820,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1927,7],"tags":[633,1926],"class_list":["post-35789","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coronavirus","category-travel-tips","tag-flights","tag-tips-and-advice"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>COVID-19 flight cancellation policy: Everything you need to know - Inspire | Travelocity.com<\/title>\n<meta name=\"description\" content=\"Need to cancel or alter a flight due to the novel coronavirus (COVID-19)? 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