2/10 Terrible
Kylene T.
13 nov. 2024
Le gustó: Limpieza
Property Management Company Hard to Connect with
I have been super unimpressed with this whole experience. It took too long to communicate with the hosts about initial questions and payments. Upon arrival, the location of the unit was not as accurate as the photos appeared. Inside the unit was tidy and the photos represented it well. However, the room smelled overwhelmingly of cleaning agent...so much so that it was hard to breath and headache inducing. We decided to leave after being in the unit for five minutes. I contacted the property management company (who happen to be in California not Georgia or the Southeast) to let them know we would not be staying with them. They offered to refund our cleaning fee. That was two weeks ago. To date, I have not seen a refund...also disappointing. I have also contacted VRBO costumer service for assistance...three times. They have also not helped resolve the cleaning fee refund. I was not inclined to write a poor review but this experience has been incredibly frustrating. I would not recommend this property, this host or VRBO currently.
Kylene T.
Se hospedó 1 noche en noviembre de 2024