Very nice hotel but AVOID THEIR SCAM!
Posted Jul 16, 2017 on Expedia
My experience was both great and bad. As for the hotel, we had a one bedroom villa and the room was very nice, modern, equipped with all the appliances and dishes needed for an extended stay. This hotel is not all-inclusive, has a few restaurants but mainly the food comes from the main restaurant Javier's. Food is reasonably priced and room service usually took only 15-20 minutes to deliver to your room. MY BAD EXPERIENCE started at check-in. Upon arrival, my resort stay was purchased through expedia and i was only responsible for daily resort fee. At check in, the receptionist gave me a paper that says 1500 US dollars in reservation equity and explained it could be used towards any restaurant, market, Starbucks and yogurt shop or spa services in the resort. I initially thought this was too good to be true so I asked again the details and whether it was US dollars or pesos which would make more sense. I was told to simply charge everything to the room and upon checkout, they will apply the credit. Still, my wife had me ask again once we reached the room. I was told the same over the phone. I ended up asking two more times (TOTAL OF 4 TIMES) about this coupon before we used it. Not once did anybody mention attending a presentation. So, when it came time to check out, they would not honor the coupon because i didn't do a presentation. After a brief argument, a member of management waived my resort charge but couldn't do anything else. I FELT COMPLETELY SCAMMED!!!!