I will never recommend this hotel to anyone. 1) The A/C in room 2126 did not work properly for 2 days. 2) We had to follow the cleaning lady to get all the toiletries and food that was supposed to be in the room daily. 3) The food at the Olas buffet restaurant was surrounded by flies and birds. 4) The front desk staff was unable or give wrong information when we asked for directions to go visit tows around the city. 5) The capt. at the Jicamas Restaurant was extremely rude with my brother because he was wearing shorts at dinner but said nothing about the warm white wine served on a broken glass. Our server was trying to apologized for his behavior and was dismissed from the restaurant.
Comment from Hotel Management
Jul 31, 2017 by Guest Service Manager, Hotel Management
We first would like to thank you for choosing our Barceló Gran Faro for your holidays in Los Cabos and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.
We do apologize for the technical problems you encountered; there are absolutely no excuses for details to be overlooked as all rooms should be thoroughly checked on a daily basis. We will make sure that the procedure is being reinforced .
Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences.
Please be assured your comments regarding the service you received during mealtimes has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future and we sincerely apologize for failing to meet your expectations on this occasion.
Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance
Kind regards from Los Cabos