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Reviews

4.6 / 5Exceptional
473 reviews

Amenities

  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Spa

Map

What's nearby

  • Popular Location
    Matterhorn Museum
    11 min walk
  • Popular Location
    Zermatt - Furi
    18 min walk
  • Popular Location
    Zermatt-Furi Gondola
    18 min walk
  • Airport
    Sion (SIR)
    71 min drive

Book online or call:

1-855-214-3079

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    About this area

    Zermatt

    Located in Zermatt, Phoenix is near a train station and on a river. Zermatt-Furi Gondola and Mountaineers Cemetery are local landmarks, and the area's natural beauty can be seen at Weisshorn and Unterrothorn.

    Popular Location

    What's nearby

    • Matterhorn Museum - 11 min walk
    • Zermatt - Furi - 18 min walk
    • Matterhorn glacier paradise - 18 min walk
    • Zermatt-Furi Gondola - 18 min walk
    • Zermatt-Matterhorn Ski Paradise - 4 min drive

    Getting around

    • Zermatt Station - 7 min walk
    • Sion (SIR) - 75 min drive

    About this property

    Phoenix

    A fitness center, a bar/lounge, and spa services are available at this smoke-free hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include a meeting room, dry cleaning, and laundry facilities. All 27 soundproofed rooms feature free WiFi and espresso makers. For a bit of entertainment, flat-screen TVs come with cable channels, and guests will also find down comforters and hair dryers.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    No onsite parking available
    Roundtrip train station shuttle (surcharge) from 8:30 AM - 5:30 PM
    Train station shuttle on request

    Food and drink

    Free buffet breakfast available daily 7:30 AM–10:00 AM
    1 bar

    Things to do

    Fitness center
    Spa services

    Family friendly

    Dry cleaning service
    Laundry facilities
    Soundproofed rooms

    Conveniences

    Elevator

    Guest services

    Daily housekeeping
    Dry cleaning service
    Front desk (limited hours)
    Laundry facilities
    Luggage storage
    Multilingual staff
    Ski storage
    Tour/ticket assistance

    Languages spoken

    English
    French
    German

    Business services

    1 meeting room

    Spa

    Massage - deep-tissue
    Massage - hot stone
    Massage - prenatal
    Massage - sports
    Massage - Thai

    More

    Fireplace in lobby
    Smoke-free property
    TV in lobby

    Room amenities

    Bedroom

    Blackout drapes/curtains
    Down comforter
    Heating
    Hypo-allergenic bedding

    Bathroom

    Bathtub or shower
    Free toiletries
    Hair dryer

    Entertainment

    40-inch flat-screen TV
    Cable channels

    Food and drink

    Espresso maker

    More

    Connecting rooms available
    Desk
    Phone
    Safe
    Soundproofing
    4.6

    Exceptional

    5 - Excellent
    331
    4 - Good
    120
    3 - Okay
    18
    2 - Mediocre
    2
    1 - Poor
    2
    4.8
    Cleanliness
    4.6
    Service and Staff
    4.5
    Amenities
    4.7
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Perfect. Very friendly staff. Delicious breakfast. Easy to reach town square as well as mountain.

    Stayed 6 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Excellent1

    Our experience at Phoenix was as expected, GREAT! The staff was very nice and the place was very clean (very important). This place deserves more than three stars.

    Stayed 2 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Fabulous place, great location. Loved the room and the breakfast. Everyone was very nice and on the last day, they allowed us to leave bags, go ski and come back and shower making our last day a full ski day. We would definitely stay here again.

    Stayed 4 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Beautiful view, very clean and fantastic breakfast buffet. We loved Yolanda at the front desk, she was very helpful in telling us where to hike and eat. Highly recommend!

    Stayed 3 nights in Oct 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    This was clean, beautiful and the rooms were amazing. If you paid for an upgraded room you will not regret the view!! Loved everything about the hotel! Breakfast was amazing... staff friendly and informative.... location well within walking distance of the quaint Main shopping district and restaurants. This was s highlight of our 3 week European vacation!!

    Stayed 2 nights in Sep 2019

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