Skip to main content
Beginning of main content
4.4 out of 5

"Very nice hotel, great location, Very clean, friendly English speaking staff. " More

By a verified traveler on Sun 03 Jan 2021

Enter dates to see availability

Hotel Description

4-star hotel near Playa del Carmen Main Beach

Gonzalo Guerrero stay

Within a 15-minute walk of this Gonzalo Guerrero hotel, you'll find Playa del Carmen Main Beach and Quinta Avenida. Quinta Alegría Shopping Mall and Calle 12 are also within half a mile (1 km).

Dining, fitness center

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Enjoy the gym and perks like free valet parking and free WiFi. There's a poolside bar on site, and a 24-hour front desk and laundry facilities are also provided.

Double room with balcony

Bed Count 2 Full Beds Maximum Occupancy 2 Max
$95* Per night/room Mar 31 - Apr 1

Junior Suite with terrace and city view

Bed Count 1 King Bed Maximum Occupancy 4 Max

Double room with terrace and city view

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

HM Playa del Carmen ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for HM Playa del Carmen

Everyone (4) Family (4)
4 out of 5
Very nice hotel, great location, Very clean, friendly English speaking staff.

Posted by on Jan 3, 2021

Was this review helpful to you?
4 out of 5
There was no help to bring up the luggage to the 3rd floor.

Posted by on Jul 25, 2019

Was this review helpful to you?
5 out of 5
Love this place I will defiantly come again it’s very close to shopping and restaurants and close to the beach.

Posted by on Jul 12, 2019

Was this review helpful to you?
5 out of 5

Posted by on Jul 11, 2019

Was this review helpful to you?
5 out of 5
Good service,good breakfast,good location,nice hotel.

Posted by on Feb 19, 2019

Was this review helpful to you?
5 out of 5

Posted by on Feb 19, 2019

Was this review helpful to you?
5 out of 5
We stayed one day only, we loved it. We had a corner unit which was large. We loved the balcony, big enougf.Breakfast was great. Beach is 10 minutes away by walking.

Posted by on May 28, 2018

Was this review helpful to you?
2 out of 5
Nice little hotel! My only complaint is that the room was extremely small and when we looked out the window, our view was an abandoned building. However the staff was extremely friendly, especially the gentleman who helped us out with taxi service (the driver didn’t speak English) to get to the right church for a wedding we were attending.

Posted by , from Chicago, IL. on May 20, 2018

Was this review helpful to you?

Property Features

HM Playa del Carmen offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. A terrace, tour/ticket assistance, and multilingual staff are also featured at HM Playa del Carmen. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

  • 91 guestrooms or units
  • 3 levels
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking

Room Amenities

HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.

  • In-room dining
  • Plasma television
  • Cable channels
  • Refrigerator
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Sound-insulated rooms
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

HM Playa del Carmen has a restaurant on site.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at HM Playa del Carmen

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • HM Playa Carmen Hotel
  • HM Playa Carmen
  • HM Playa del Carmen Hotel
  • HM Playa del Carmen Playa del Carmen
  • HM Playa del Carmen Hotel Playa del Carmen

You should know

  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
url importing http://www.travelocity.com/Playa-del-Carmen-Hotels-HM-Playa-del-Carmen.h11516987-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Playa-del-Carmen-Hotels-HM-Playa-del-Carmen.h11516987-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Playa-del-Carmen-Hotels-HM-Playa-del-Carmen.h11516987-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.