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"Customer service on point; outside appearance of property presentable; however, the only thing I can offer is to remodel the rooms. My room was filth ... " More

By a verified traveler on Sun 03 Apr 2022

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Hotel Description

Hotel perfectly located for exploring Woodlawn

Woodlawn stay

Your stay at this Woodlawn hotel places you within 6 miles (10 km) of Patapsco River and Patapsco Valley State Park. Benjamin Banneker Historical Park & Museum and Jewish Community Center of Baltimore are also within 6 miles (10 km).

Free perks

This hotel features a gym and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$84* Per night/room Apr 28 - Apr 29

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quality Inn Windsor Mill ratings based on 14 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn Windsor Mill

Everyone (10) Business (1)
2 out of 5
My room smelled like cigarette smoke. Room contract stated 5 minutes after checking in, you are obligated to pay for the room.

Posted by on Jul 19, 2023

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1 out of 5
This motel has limited parking, on-going construction, computer problems and poor room amenities. Checking in took 30 minutes due to computer issues. The management required a $100 security deposit, which the sign said was forfeited if you failed to stop by the desk to check out.The TV barely worked. A security guard was stationed in the lobby- I guess because there were random people roaming the parking lot and bar/restaurant. Tried to get a cup of coffee prior to leaving but there were no coffee cups. All in all, the poorest Quality Inn I have visited.

Posted by on Jun 30, 2022

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3 out of 5
Customer service on point; outside appearance of property presentable; however, the only thing I can offer is to remodel the rooms. My room was filthy!

Posted by on Apr 3, 2022

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3 out of 5
Iron probably defective

Posted by on Dec 9, 2021

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3 out of 5

Worked for Us

Pros: Location and price.
Cons: Parking.
Location: It was about 25 minute drive to Baltimore Inner Harbor.
The hotel was located where we needed to be that weekend, between other areas we were visiting. The room was recently renovated, and clean. It was surprisingly crowded that night, and find a parking space was difficult. It was noisy with the people in and out that night. We kept hearing a very low sound all night, like a TV on very low, couldn't exactly tell what it was, we turned fan on so we couldn't hear it. The hot breakfast included with the night stay was very good, and kept supplied and clean. The staff at the front desk was very polite and helpful. The price we received was very low, considering the proximity to Baltimore.

Posted by , from Lancaster, PA on May 8, 2017

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2 out of 5

Old room

Furnishings were old and worn. Bathroom about the size of my car.Mattress was hard, woke with hurting back. Did not have a hospitality shop for things you forgot to pack.Did have microwave and fridge. A party went on till after 2am. Neighbors were making rooster and wolf sounds.This was room 162.

Posted by on Apr 12, 2017

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4 out of 5

Quick overnight to visit a friend.

Typical motel with no frills. Clean room. Quiet area. No restaurants or food but provided with delivery menus. There is places to eat within driving distance. Nothing classy but a very nice motel.

Posted by on Apr 5, 2017

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4 out of 5

Great stay for a good price!

Cons: The tub/towel could use mats because it's slippery in the shower.
This was my second time staying at this Quality Inn. It seem like the rooms have been upgraded since my last visit about 3 years ago. The stay was good.But besides that the stay was great. Besides where comfortable, wifi was great.

Posted by , from New Jersey on Jun 20, 2016

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5 out of 5

room/service

every thing bout this hotel is amazing they got the best customerservice ever the workers treat u so much kindess and respect they check u in quickly with no delay are issues they allways helpful and knowledable about your concerns thd housekeepers are awesome ruchi is so sweet and helpful the rooms afe sdo neat clean spacious i keep extending my stay they got the most awesome breakfast hot freSh and edible.no problems the fitness center great. quiet area alot of sdhopping center malls and convenient stores this hotel is a must.fridge microwave very convenient 10 across the board great place

Posted by , from shunwilson on Apr 25, 2016

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5 out of 5

Service/stay.

Pros: nice clean great friendly workers
Cons: promptness
Location: plaza shopping malls. highway get u anywhere
great hotel nice customer service shawnte allways friendly and helpful at the front dest along with the other guest services they really make u feel welcome and comfortable. the lobby is nice and clean the breakfast is hot and good evert morning the rooms are very spacuous and cozy fridge microwave.alot of area attractions a mall is across street lot of restaurant s hotel very peaceful everything work great wifi t.v even nice fitness center.

Posted by , from detroit on Apr 15, 2016

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Property Features

There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3681 square feet (342 square meters) and includes conference space. A fitness center, a vending machine, and multilingual staff are also featured at the business-friendly Quality Inn Windsor Mill. Free self parking is available. Smoking is allowed in designated areas at this Windsor Mill hotel.

  • 129 guestrooms or units
  • 2 levels
  • 3 buildings
  • Meeting rooms
  • 3681 sq ft of conference space
  • 342 sq m of conference space
  • Continental breakfast (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Quality Inn Windsor Mill offers 129 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 39-inch LCD televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free continental breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 14 years old and younger stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60Ā°C/140Ā°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 14
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • Baltimore Best Western
  • Baltimore West
  • Best Western Baltimore West
  • Best Western Baltimore West Hotel
  • Best Western Baltimore West Hotel Windsor Mill
  • Best Western Baltimore West Windsor Mill
  • Best Western West Baltimore
  • Quality Inn Windsor Mill
  • Quality Windsor Mill
  • Quality Inn Windsor Mill Hotel
  • Quality Inn Windsor Mill Windsor Mill
  • Quality Inn Windsor Mill Hotel Windsor Mill

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding. Children might not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.