- Liked: Room comfort
- Disliked: Staff & service, property conditions & facilities
Disappointed so many mistakes and customer service was not a priority here. My grand daughter chose to have a sleepover with her classmates it was well below satisfactory. The television did not work and we were told it was being fixed only to go down to the front desk and be told no it won’t be fixed until the next day after check out. Our room was missing toiletries and the night person never apologized he just threw them on the counter. It was so bad my daughter was afraid to ask for a fresh towel. This was not what I expected from the embassy suites at all!