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4.7 out of 5

"Staff was helpful and courteous! " More

By a verified traveler on Mon 04 Mar 2024

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Hotel Description

4-star hotel in Heathrow Villages

Heathrow Villages stay

A stay at this Heathrow Villages hotel places you within 3 miles (5 km) of Stockley Park and 6 miles (10 km) of Brunel University. Thames River and Thames Path are also within 6 miles (10 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Self parking, a snack bar/deli, and a computer station are also offered.

Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$100* Per night/room Mar 30 - Mar 31

Room, 2 Twin Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 2 Twin Beds (Runway View)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 2 Twin Beds (High Floor)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 King Bed, View (Runway View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Place London Heathrow Airport ratings based on 38 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place London Heathrow Airport

Everyone (24) Couples (6) Family (5)
5 out of 5
Staff was helpful and courteous!

Posted by on Mar 4, 2024

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Comment from Hotel Management

Mar 5, 2024 by Rebecca Maher Front Office Manager

Dear Nancy,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is wonderful to hear that our team made your stay so memorable. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

5 out of 5
I loved that it was very clean, the building was soundproofed and the restaurant and bar was managed well. The only drawback was this hotel was nowhere near markets or other places to eat without getting on a bus.

Posted by on Nov 22, 2023

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Comment from Hotel Management

Nov 27, 2023 by Rebecca Front Office Manager

Dear Tanya,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you loved your stay and found our hotel to be clean and quiet. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

5 out of 5
The service was the best. The receptionist was really a super helpful concierge. She gave excellent advice and researched best options for our stay. Can’t say enough about her. Thank you!

Posted by , from Durham on Nov 12, 2023

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Comment from Hotel Management

Nov 12, 2023 by Rebecca Front Office Manager

Dear Judith,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is always wonderful to hear that our team are giving our guests memorable experiences and making their stays even better. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

5 out of 5
Bed was very comfortable!! Staff friendly and helpful.

Posted by on Oct 30, 2023

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Comment from Hotel Management

Oct 31, 2023 by Rebecca Front Office Manager

Dear Brian,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. It is great to hear that you found our hotel to be so comfortable and our team so friendly and helpful. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

5 out of 5

Posted by , from SUNNYVALE on Oct 26, 2023

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Comment from Hotel Management

Nov 15, 2023 by Rebecca Front Office Manager

Dear Andy,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

2 out of 5
I am unable to rate this property as I was unable to stay there. When we arrived at Heathrow, I was unable to find the reservation in my email. We are staying at many different places for this vacation and I thought all of the reservations were together in one email. There was a listing for 10/5 with a booking number but no hotel name. I tried to open the reservation and I was told there was no information for that number. Since we were virtually stuck at Heathrow and the number I tried to call kept saying they were experiencing high call volume and there could be a long wait. We tried a few times and did wait for a long time. It directed us to the website where I could not get through to a human. Eventually, I decided we just needed to get settled so I booked a room elsewhere for the night. All bookings went through Expedia.

Posted by on Oct 6, 2023

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Comment from Hotel Management

Oct 10, 2023 by Rebecca Front Office Manager

Dear Donna,We are sorry to see that you were unable to experience a stay with us, however since you did not even come to the hotel we do not think it fair that you leave a review such as this and instead contacted Expedia directly. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

5 out of 5
The staff was friendly and very informative. The room clean and comfortable. The restaurant had excellent food and friendly wait staff.

Posted by , from AUSTIN on Sep 23, 2023

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Comment from Hotel Management

Sep 26, 2023 by Rebecca Front Office Manager

Dear Denice,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

5 out of 5

Posted by , from AUSTIN on Sep 22, 2023

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Comment from Hotel Management

Oct 16, 2023 by Rebecca Front Office Manager

Dear Denice,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

5 out of 5

Posted by on Sep 10, 2023

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Comment from Hotel Management

Sep 30, 2023 by Rebecca Front Office Manager

Dear William,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

5 out of 5
The Hyatt did not disappoint, from the friendly greeting, to the well appointed rooms to the delicious dining. I enjoyed my stay on the third floor where I could not even hear the planes from the adjacent airport. My suitcase was damaged on a coach and the staff kindly found me some duct tape to effect a temporary patch to get me home. I was so grateful! This is a wonderful hotel!

Posted by on Aug 4, 2023

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Comment from Hotel Management

Aug 7, 2023 by Rebecca Front Office Manager

Dear Timothy,Thank you for your review of your recent stay with us and for scoring us 5 out of 5. We are delighted to hear that you had such a wonderful experience and our team were able to help you out with your onward travels. We look forward to welcoming you back again in the future. Kind regards,Rebecca MaherFront Office ManagerHyatt Place London Heathrow Airport

About the Hyatt Place London Heathrow Airport

Location The Grove, West Drayton, England UB7 0DG

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms. A computer station is on site and WiFi is free in public spaces. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hyatt Place London Heathrow Airport. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star West Drayton hotel is smoke free.

  • 1 building
  • 341 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 1999
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Heathrow Terminals 2 & 3 Station (2.7 km / 1.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hyatt Place London Heathrow Airport offers 341 accommodations with laptop-compatible safes and coffee/tea makers. Satellite television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Gallery Café - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner.

Coffee to Cocktails - Onsite bar. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Debit cards not accepted
  • Gloves are available to guests
  • Staffed front desk
  • Children stay free - maximum age 12
  • Smoke detector
  • Children stay free

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 30 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately GBP 20.00 per person
  • Airport shuttle fee: GBP 6.80 per person (one-way)
  • Airport shuttle fee per child: GBP 6.80 (one-way), (from 3 to 15 years old)
  • Self parking fee: GBP 17 per night
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arora Heathrow
  • Arora Heathrow Hotel
  • Arora Hotel
  • Hyatt Place London Heathrow
  • Heathrow Arora
  • Heathrow Arora Hotel
  • Hotel Arora
  • Hotel Arora Heathrow
  • Arora Hotel Heathrow West Drayton, Greater London
  • Arora International Heathrow Harmondsworth
  • Arora International Heathrow Hotel Harmondsworth
  • Heathrow Hotel Bath Road West Drayton
  • Hyatt Place London Heathrow Airport Hotel
  • Heathrow Bath Road West Drayton
  • Heathrow Bath Road
  • Heathrow Hotel Bath Road West Drayton, Greater London
  • Hyatt Place London Hotel
  • Hyatt Place London
  • Hyatt Place London Heathrow Airport Hotel
  • Hyatt Place London Heathrow Airport West Drayton
  • Hyatt Place London Heathrow Airport Hotel West Drayton

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.