Terrible Hotel Staff Service
Posted Nov 12, 2015 on Expedia
I stayed here for 2 days and 2 nights with my girlfriend. The first morning and day, the electricity and water was out. I contacted the staff about this and they kept telling me it would be on in 20 minutes. It was not. I went back many times and finally, the staff member said he had just received word the water was working. I went up to my room and it was not. The staff constantly lied about would not inform me of what was going on. It was extremely frustrating. Since my girlfriend and I could not waste anymore time for the water, we had to get to our tours of the city. When we got back that night, the water and electricity was on, but the water was disgusting. It wasn't clear and had gunk and black flakes and particles in it. I waited until the morning to try to shower to see if it would clear up. It did not. I contacted the staff about this and they treated it as it were normal. They stated, "Oh it's the pipe water. I would not recommend drinking it. I never drink the pipe water." This was infuriating, because if this was the case, why am I paying full price for this hotel. How can I brush my teeth, shower, or make coffee if this water isn't safe to drink? I couldn't wait to leave this hotel. I would not recommend it to anyone! It has a good location, but the staff and facility deficiencies do not make it worth it.