Posted Jan 27, 2017
Came to DC for the Presidential Inauguation and attended the Gala at this hotel so we decided to stay here. The food at the Gala, provided by the hotel, was terrible. The selection was minimal, the food was cold, the bartenders, hotel staff, were slow and incompetent and the banquet room was a dirty mess with uncleaned tables and dirty dishes all over the place. The room was hot and sweaty due to improper ventilation. The next day my wife and I decided to try the restaurant. What a mistake! First we were told to come back in an hour as they were full, eventhough there were plently of empty tables. And they would not even take our name for a reservation. When we came back, they told us again that we had to wait, but would not tell us how long the wait was, again eventhough there were plenty of empty tables. After complaining to the restaurant manager, who was very rude, my wife went to complain to the hotel management. The hotel manager was also extremely rude and condesending and offered no help at all. Finally after waiting another 10 minutes, we were seated. The food was ok at best. The resturant was clearly understaffed. We couldn't even get a cup of coffee in the mornings!!!