Ratings based on 2,551 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
Recommended
for Couples
by Kevin

This traveler left a rating score only Posted Nov 12, 2015 on Hotels
1 out of 5
by A traveler from Indiana

Terrible Hotel Staff Service

Posted Nov 12, 2015 on Expedia
Pros: The location.
Cons: The staff and facilities.
Location: it was good, but the staff and poor facilities do not make it worth it.
I stayed here for 2 days and 2 nights with my girlfriend. The first morning and day, the electricity and water was out. I contacted the staff about this and they kept telling me it would be on in 20 minutes. It was not. I went back many times and finally, the staff member said he had just received word the water was working. I went up to my room and it was not. The staff constantly lied about would not inform me of what was going on. It was extremely frustrating. Since my girlfriend and I could not waste anymore time for the water, we had to get to our tours of the city. When we got back that night, the water and electricity was on, but the water was disgusting. It wasn't clear and had gunk and black flakes and particles in it. I waited until the morning to try to shower to see if it would clear up. It did not. I contacted the staff about this and they treated it as it were normal. They stated, "Oh it's the pipe water. I would not recommend drinking it. I never drink the pipe water." This was infuriating, because if this was the case, why am I paying full price for this hotel. How can I brush my teeth, shower, or make coffee if this water isn't safe to drink? I couldn't wait to leave this hotel. I would not recommend it to anyone! It has a good location, but the staff and facility deficiencies do not make it worth it.
5 out of 5
Recommended
for Personal Event
by Eric

This traveler left a rating score only Posted Nov 9, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A traveler from MD

Convenient location for Verizon Center& monuments

Posted Nov 9, 2015 on Expedia
Nice hotel. Would stay again. Friendly staff and clean rooms.
3 out of 5
Recommended
for Business Travelers
by Peggy

This traveler left a rating score only Posted Nov 8, 2015 on Hotels
3 out of 5
Recommended
for Personal Event
by A traveler

This traveler left a rating score only Posted Nov 8, 2015 on Hotels
5 out of 5
Recommended
for Families
by Mary from New york

Posted Nov 6, 2015 on Hotels
Staff was very pleasant and helpful.
3 out of 5
Recommended
for Everyone
by A traveler

Hotel is nice but not satisfactory

Posted Nov 2, 2015 on Expedia
Hotel was nice but there was 1. No Microven in rooms 2. There AC and Heater was not working properly. If we was to heat the room then we have to ask someone and turn off the nob to start AC. Similarly if we want cool the room we have to call Staff and ask him to hangs the nob to AC.
4 out of 5
Recommended
for Everyone
by A traveler from NJ

nice area and clean hotel

Posted Oct 28, 2015 on Expedia
This is the second time I have stayed at this hotel...the first was probably about 5 years ago and now this October 2015. Extremely pleased with our stay but wanted a cup of tea in the morning. I can only have decaf and the room did not supply that option. I sent my husband down to the lobby where hot coffee was available for free but tea was only available to purchase. I found that odd. The other problem was there were 4 of us staying in the room and only 3 bath towels. Each day i had to request a fourth towel.
4 out of 5
Recommended
for Business Travelers
by Taku

This traveler left a rating score only Posted Oct 25, 2015 on Hotels