Super Comfortable Beds
Posted Jul 3, 2013
Short review: Hotel rooms are very small, staff isn't reliable, rooms are clean and in good condition with a good location, and they had the most comfy beds I've ever slept in. Good if you plan on spending almost literally no time in your hotel.
All-in-all, this hotel is just fine. Nothing spectacular, the staff is not attentive and the maid was kind of rude, the room was extremely small and the tub didn't drain correctly. No counters in the bathroom (with 4 people was a nightmare), no dresser space and limited hangers in the closet (that would be fine if the room was a bit bigger, but many times we were stumbling over things.) However, I will say that the beds are the best hotel beds I've slept on, and all 4 of us had 2 pillows with extra in the closet if we needed. Since we spent most of our time out of the hotel, it was fine that the room wasn't 5-star. We had 4 adults in the room, and I wouldn't want to have stayed in there more than an hour or two a day.
The hotel didn't have our reservation when we arrived, they had us arriving the next day. That was upsetting, 2 of us had to sleep on a pull-out bed. Sure the suite was cool, but again, we weren't there but to sleep so the pull-out bed was disappointing. We did get breakfast vouchers, so I'm not wholly disappointed with them but the point is to do it right the first time, isn't it? We had to move rooms (obviously) and were told that since we would be out all day, a bellman would place our things in the new room for us if we packed everything up and our keys would be ready for us when we arrived. The gal at the desk, however, didn't write any of this down, didn't put it into the computer or talk to the bellman on duty. Big surprise that none of it happened and we had to do it ourselves.
The maid was rude, she complained to us about having to move our stuff to make the beds. The room was so small there wasn't anywhere we could have put our things that was out of the way. Period. There was no dresser and barely any closet space and 4 adults with a full week's worth of things, where, prey tell, should I put my suite case so that you're not inconvenienced??