Posted Sep 6, 2016 on Hotels
Horrible service. Called the front desk twice, one time for a new tv remote and another for a room service menu. Both times they took over half an hour to bring those to the room. I had to go out, buy food, returned, and the employee was just getting there with the menu.
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you for choosing to stay with us here at the Loews Madison Hotel. We apologize for the delay in the delivery of your remote & the acknowledgment of your call we pride ourselves on delivering exceptional service and in your case we failed. Please accept my offer of a complimentary upgrade on your next visit to Washington DC.
Your Loews Madison Team