Ratings based on 999 Guest Reviews

Hear it directly from our travelers
4.3 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
1 out of 5
by A traveler from Virginia

The hotel management has no integrity

Posted Sep 5, 2016 on Expedia
I checked-in to the Topaz Hotel on Saturday, August 27 and engaged their valet service to park my car given the safety concerns of D.C. street parking. When I checked-out the following day, I didn’t notice the damage to my right rear bumper until I got home to Richmond, VA so I called the hotel back the next day and told them that my car’s right rear bumper was scraped and dented by their valet service. After completing an incident report and sending pics of the damage they rejected my claim alleging that the three different valets driving my car did not damage it after viewing their garage’s security camera footage. Maybe they damaged it driving to/from the garage instead of inside it? They refused to give me an opportunity to view the security camera footage myself (if it exists) and refused to reimburse me the expense it will cost me to repair the damage. The general manager has no integrity or code of ethics when she treats a hotel guest like a criminal expecting the guest to prove the hotel did the damage. I guess in D.C., the Kimpton Topaz Hotel’s hospitality best practices follows the Napoleonic Code for guests – guilty until proven innocent! If anyone uses their valet service at the hotel, I would strongly suggest that you do a 360*video of the car with your cellphone and make the GM sign a statement after a walk through indicating if there is any pre-existing damage on the car before using their valet service. Also, check for any damage before leaving.
3 out of 5
by A traveler

This traveler left a rating score only Posted Aug 31, 2016 on Hotels
4 out of 5
by Dagmar

This traveler left a rating score only Posted Aug 14, 2016 on Hotels
5 out of 5
by A traveler

Friendly staff

Posted Aug 11, 2016 on Expedia
The staff were very welcoming from the moment we walked in the front door. This hotel exceeded our expectations.
4 out of 5
by Alfonso

This traveler left a rating score only Posted Aug 8, 2016 on Hotels
3 out of 5
by Charles from North Carolina

Not the worst, but far from the best.

Posted Aug 3, 2016 on Hotels
Altogether a decent stay, but there are loads of hidden charges. Parking was valet only at roughly $50 a day. There was a $100 deposit per night, wifi was close to $15 a day, breakfast was not included and the bartenders were terrible. I won't say that I won't go back, but I'd definitely make sure something better wasn't available before I booked again.
1 out of 5
by yolanda from orlando

terrible

Posted Aug 2, 2016 on Hotels
Terrible!!!! No air condition in the room. Manager promise to recompense for that night, the next day to checking out, he change his mind.
5 out of 5
by A traveler

VERY NICE STAFF FOR AND VERY CLEAN

Posted Jul 31, 2016 on Expedia
Highly recommended. Walking distance to restaurants and museums. Only complaint is the Valet Parking. They scratched and dented our vehicle.
3 out of 5
by Abdulrahman

This traveler left a rating score only Posted Jul 31, 2016 on Hotels
4 out of 5
by A traveler from Québec

Hôtel très agréable

Posted Jul 31, 2016 on Expedia
Pros: La propreté, le décor, le personnel
Cons: Peut-être plus de mobilier dans la chambre spacieuse, comme un deuxième fauteuil par exemple lorsqu'on est deux pour pouvoir relaxer en couple.
Location: Très près du Métro, bus et commerces
Nous avons passé un excellent séjour (3 nuits), nous nous sentions en sécurité.