Posted Jun 13, 2016 on Hotels
The woman at the front desk when I checked in was incredibly unfriendly. She refused to look up my Kimpton number. She said she would get around to it later, but I know that never happened. It seemed my check-in was putting her out. I stay at several Kimpton hotels per month and this was the worst I have every stayed at. The staff was unfriendly and did not care about pointing out amenities. Then we get to the aesthetics of the hotel. It is not entirely apparently where you check-in. The lobby is not really a lobby but rather a hallway before the elevators. The elevators are in need of a makeover. You feel like you might have entered the service part of the restaurant next door, Firefly. The room was fine - the bathroom very small. We overlooked a dumpster; we heard all bottles being thrown out night and day. But the worst offender was our bed was made improperly. Housekeeping used a sheet that was too small and did not cover the mattress. I stay at hotels of all calibers all the time and I have never had this problem. We attempted to remake the bed, but again the sheet was not correct and thus were unsuccessful. The next day we did ask them to make the bed properly and the problem was corrected. However, for $250 per night, I should not be asking the hotel to make a bed correctly! I will not stay here again and frankly, there are numerous other properties in DC. It makes me rethink my loyalty to the Kimpton brand overall.