Posted Jul 23, 2017 on Hotels
We were in the Diamond Head section of the resort, which was to have been renovated. I am not sure that was the case. I requested a two rooms having a two room suite for four people. The rooms were to have two full beds in the bedroom. I received the two room suites but with a king bed, and the pull out couch was used for the second bedroom. Certainly defeated the desire to have one room for sleeping and the other room for entertainment and watching television. I am still annoyed because no correction was made, and they blamed you the booking agency. At $1000 for both rooms each day, I certainly did not get what I paid for, and while the concerige treated us to dinner one night for our inconvenice, my preference would have been a reduction in the price for the three nights stayed at the resort. Area is lovely, location and outdoor facilities were amazing. I am not sure I will use a second party for booking, if the request is not honored.