Posted Aug 22, 2017 on Expedia
I loved the resort features and proximity to everything Waikiki has to offer, but I was pretty disappointed with the room and staff. First off, the room was clearly not vacuumed and there was a bit of trash still in the bathroom from previous guests upon our arrival. On top of that, we paid for an ocean view room. The room we had only had a partial ocean view. We were hardly inside our room due to various excursions and activities and we were told the hotel would give us a another room by the time we got back from our island tour. It was not ready like they said within the two hour window that we were available before dinner and another late night activity we had planned. By the time we got back to the hotel, it was too late and we were too tired to deal with switching over to a different tower, etc so we settled for our original room. This hotel was too pricy for the lack of attention to details.