excellent view and nice location
Posted Aug 14, 2017 on Expedia
this was our 1st time staying here in Waikiki. The hotel is in renovation for the Beach Tower (the one closes to the ocean front) so the elevator area was clean but bit noisy sometime. Once we got the room, it was all nice, quiet with AC running cool. We had the 2 queens beds at the corner room with breathtaking OCEAN FRONT view. this was the first timer ever staying with a room like this and it was definitely worth the upgrade. The room was newly renovated so up-to-date on everything. The beds were very comfy and the restroom was clean. The bathroom complaint is the shower head area is bit cramp and isn't as high as it should. i'm 5'8 and i had to take the shower hose in my hands and above my head to wash it.
I ran into a situation with a maid service on the 2nd day. We had plastic snacks bags that we bought from ABC stores with chips, cereals, my grind coffee that i brought over from Vietnam (yes, only Vietnam has it), and it was thrown away. We had a 2nd bag of just garbages close to it YET it wasn't thrown. I brought this up to the manager and they had a supervisor with the maid came down right away. They confirmed that she accidentally threw it away (not the garbage as she supposed to) so the managers took care of us after that. The situation resolved very well so i'm pleased.
the lobby of this hotel is very nice with a full ceiling size of glass aquarium (minus the fishes). very modern and stylish.
i would definitely come back here again.