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4.2 out of 5

"Great customer service " More

By a verified traveler on Sat 06 Apr 2024

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Hotel Description

3-star hotel near Virginia Beach Town Center

Northwest stay

A stay at this Northwest hotel places you steps from Virginia Beach Town Center and within a 5-minute walk of Sandler Center for the Performing Arts. Also, Ferry Plantation House is within 3 miles (5 km) and Mount Trashmore Park is within 6 miles (10 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$131* Per night/room May 12 - May 13

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Jetted Tub (Mobility, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible (Mobility, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Allergy Friendly (Pure)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton Garden Inn Virginia Beach Town Center ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton Garden Inn Virginia Beach Town Center

Everyone (12) Couples (2) Family (7)
4 out of 5
Great customer service

Posted by on Apr 6, 2024

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Comment from Hotel Management

Apr 7, 2024 by Supervisor

Zerlina-Thank you for your rating.

5 out of 5

Posted by on Mar 10, 2024

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Comment from Hotel Management

Mar 11, 2024 by Supervisor

Matthew-Thank you for your 5/5 rating! We greatly appreciate your business and hope to see you again soon. Take care.

5 out of 5
Friendly and helpful staff

Posted by on Nov 19, 2023

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Comment from Hotel Management

Nov 20, 2023 by Supervisor

Debora -Thank you for a perfect rating and review. We hope you come back to visit us again!

4 out of 5
The room was spacious. The headboard had some deep stains for the price

Posted by on Sep 18, 2023

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Comment from Hotel Management

Sep 23, 2023 by Supervisor

Maydell -Thank you for your rate and review.

1 out of 5
Staffing was the most unprofessional I’ve ever seen.

Posted by on Aug 20, 2023

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Comment from Hotel Management

Aug 20, 2023 by Supervisor

Lance-Thank you for your rate and review. We do apologize if your stay was not a good experience. We hope we get another chance to make it right. Thank you again for staying with us.

2 out of 5
My thermostat was stuck in the middle of the night. It was freezing and I didn’t get any sleep

Posted by on Mar 19, 2023

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Comment from Hotel Management

Mar 19, 2023 by FOM

Eric-Thank you for your rate and review. We do apologize about your stay. Please reach a member of management to further discuss. We hope we get another chance to make it right.

5 out of 5
Breakfast glasses were dirty

Posted by on Dec 18, 2022

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Comment from Hotel Management

Dec 21, 2022 by fom

Charles-Thank you so much for a perfect 5/5!

5 out of 5
Every thing

Posted by on Jul 5, 2022

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Comment from Hotel Management

Jul 6, 2022 by fom

Celow- Thank you for your perfect rate and review. We hope to see you again soon!

5 out of 5
Very nice area

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 25, 2021 by FOM

Bubba - Thank you for your feedback. We hope you decide to stay with us when you're in the area again.

4 out of 5
Hotel not worth the price waiting a day for clean towels

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 1, 2021 by FOM

Thank you for your feedback. We will pass along your concerns to the housekeeping staff. We hope that if travels bring you back to the area you will stay with us again.

About the Hilton Garden Inn Virginia Beach Town Center

Location 252 Town Center Dr, Virginia Beach, VA 23462

Property Features

Hilton Garden Inn Virginia Beach Town Center offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a business center and 2 meeting rooms. WiFi and wired Internet are free in public spaces. Event space at this hotel measures 2702 square feet (251 square meters) and includes conference space. The business-friendly Hilton Garden Inn Virginia Beach Town Center also features coffee/tea in a common area, a fireplace in the lobby, and laundry facilities. Free self parking is available.

  • 176 guestrooms or units
  • 7 levels
  • 2702 sq ft of conference space
  • 251 sq m of conference space
  • Built in 2003
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Virginia Beach Town Center offers 176 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch Smart televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Garden Grille & Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests will receive smart lock details.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Staffed front desk
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 14.95 per person
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Virginia Beach Town Center
  • Hilton Garden Inn Virginia Beach Town Center
  • Hilton Garden Inn Virginia Beach Town Center Hotel
  • Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
  • Virginia Beach Hilton
  • Hilton Virginia Beach
  • Virginia Beach Hilton
  • Hilton Garden Inn Virginia Beach Town Center Hotel
  • Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
  • Hilton Garden Inn Virginia Beach Town Center Virginia Beach

You should know

  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.