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Red Roof Inn Hartford - Vernon

2-star property
425 Hartford Turnpike, Vernon, CT 1-855-201-7819
2.0 out of 5
See all 15 travelocity Reviews

"Stayed 2 nights when my daughter moved home from UCONN. Nothing was glaringly bad, but nothing stood out that would make me want to return. Room was c ... " More

By Doc96, from Grand Rapids, MI, USA on Thu 02 Aug 2012

Points Of Interest

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Hotel Description

Hotel with free WiFi, connected to a shopping center in Vernon

Close to shopping

Within 6 miles (10 km) of this Vernon hotel, you'll find Rockville General Hospital and Shoppes at Buckland Hills. Manchester Memorial Hospital and Manchester Parkade are also within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Business travelers can take advantage of the 24-hour business center. A gym is provided and the front desk is staffed around-the-clock.

Deluxe Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$75* Per night/room Apr 21 - Apr 22

Deluxe Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Red Roof Inn Hartford - Vernon ratings based on 15 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for Red Roof Inn Hartford - Vernon

Everyone (8) Couples (1) Family (1)
2 out of 5
Attention is needed for customer service. No breakfest despite web page. Only coffee is offered but not well. No bath soap.

Posted by on Sep 21, 2023

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Comment from Hotel Management

Sep 23, 2023 by Manager

Hello Jim,Thank you for your review and comments regarding our service. We hope to see you again to deliver you with a 5 star experience.

2 out of 5
Great staff but dangerous area big fight and break in at office during stay multiple police vehicles and ambulance

Posted by on Jan 6, 2023

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Comment from Hotel Management

Jan 8, 2023 by Manager

Hello Dale,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

4 out of 5

Posted by on Jan 5, 2023

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Comment from Hotel Management

Oct 28, 2023 by Manager

Hello Dale,Thank you for your feedback! We're glad you enjoyed your stay overall. If there is anything specific you would like us to address, please let us know.

3 out of 5

Posted by on Jul 8, 2021

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Comment from Hotel Management

Jul 20, 2021 by Manager

We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

1 out of 5
The room was in poor condition. The tub floor itself was cracked and peeling away and had track marks on it from where it had once been slip proofed. Obvious touch up painting throughout the room. The first night the key cards would not work. Had to have the front desk let us in. The second night even the front desk couldn't get us in. We had to sit in the lobby and wait for the manager to come in and repair the door. When we got in the room we found that housekeeping hadn't even been there.... probably because they couldn't get in.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 15, 2019 by Manager

Thank you for taking the time to share. We appreciate your feedback regarding our housekeeping and your comments about our front desk. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

1 out of 5
I was given a room key for an occupied unit. The bathroom ceiling and walls had mold and poorly repaired large patches. Shower head had a form of pink bacteria in it. The flooring was not cleaned well. The couch in the room was stained. The unit entry door had a large gap on the bottom. I was almost robbed in the hallway by other tenants-on the second night. Always strange I individuals lingering at a picnic table just at the main entry to the hotel. Hallways smelled of marijuana and dogs barking through the night. After housekeeping cleaned the room they left me with no towels-i did not find this out until I returned back late in the evening on my third and final evening. I needed to take a shower to relax and sleep, I called front desk three times within 15 minutes with no answer—walked to the front desk and rang the help buzzer and still no one was around —I gave up after ten minutes—I ended up showering with a sock and dried with my t shirt. Worst experience ever. Front desk manager the next morning stated oh we are sorry this happens sometimes.

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 18, 2019 by Manager

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2 out of 5
Had needed toilet paper because there was only enough for one person to use the toilet until I went down to get another. Floors were filthy my husbands and my socks were filthy black at the bottoms. No cover on one of the electrical outlets where I had to plug in my phone to charge it. Had an ironing board but no iron so I could mot press off my slacks or our shirts.

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 17, 2019 by Manager

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

3 out of 5

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 14, 2019 by Manager

We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

1 out of 5
There was no water in the shower,the doorknob to the bathroom was messed up and we left in the middle of the night in a hurry because we found BED BUGS in the bed and when we went to the front desk the manager of the hotel wasn’t even concerned at all. This Inn is a joke. Point,Blank,Period.

Posted by on Mar 21, 2019

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Comment from Hotel Management

Apr 2, 2019 by GM

hank you for your recent review of your stay at the Red Roof Inn Vernon. At Red Roof we value our guest's feedback. I am sorry your experience was not up to our usual standards, please accept my apology. I am available at any time to discuss this with you. Thank you for staying at Red Roof. We hope you will give us an opportunity to better serve you in the future. We look forward to serving you better in the future. Sincerely, General Manager

2 out of 5
While very few people were there when we checked in, we could not get a first floor room. There is no elevator. Had to go up stairs. Room was clean but smelled of some kind of freshener. No phone in room. No breakfast though we were told it was free breakfast. Very disappointing and we will not stay there again.

Posted by , from Maine on Aug 18, 2018

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Comment from Hotel Management

Sep 14, 2018 by HN

Sorry for your in convent. You book the stander room they all up stairs, pleas next stay book the deluxe room we will accommodate you in first floor. Red Roof don't offer any breakfast.

About the Red Roof Inn Hartford - Vernon

Location 425 Hartford Turnpike, Vernon, CT 06066

Property Features

WiFi is free in public spaces. You'll find a 24-hour business center on site. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Red Roof Inn Hartford - Vernon. Free self parking is available. Smoking is allowed in designated areas at this Vernon hotel.

  • 1 building
  • 67 guestrooms or units
  • 2 levels
  • Built in 1987
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Red Roof Inn Hartford - Vernon offers 67 air-conditioned accommodations with blackout drapes/curtains. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations. This Vernon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Desk chair

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Daily housekeeping is included for stays of 6 nights or less. Limited housekeeping is provided for stays of 7 nights or more.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 2

Hotel Names

  • Quality Inn Vernon
  • Quality Vernon
  • Red Roof Inn Vernon Hotel
  • Red Roof Inn Hartford Vernon
  • Red Roof Inn Vernon Hartford Hotel
  • Red Roof Inn Hartford - Vernon Hotel
  • Red Roof Inn Hartford - Vernon Vernon
  • Red Roof Inn Hartford - Vernon Hotel Vernon

You should know

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.