4/10 Poor
Mark
Business traveler
Jan 18, 2024
Liked: Cleanliness, staff & service
Maybe unavoidable, but not handled well.
They had a water main break in the kitchen?, and were told not to drink the water. We got settled a bit and turned on the water, and it came out a nasty yellow/brown color. They were handing out water bottles for free for a while, then quit when they fixed the break. When I went to get bottled water, they said 140064912 have to pay, because it was fixed. When I told them it was still discolored, they told me to run the water until it was clear. That took about 45 minutes, and we hadn’t arrived until 9pm, because of bad weather. The next day it was nasty, again, so my wife was afraid to take a shower. The second night there was water running across our floor, apparently from the furnace condensation line that was installed wrong. The very nice maintenance men said that we could change rooms, but it was 10pm, and we didn’t want the hassle of moving, so we sopped up the water and turned the heat down. Our conference social gathering was moved twice due to issues with the restaurant. Not the most fun and relaxing stay.
Also, although they threw some ice melt down after the snow, they never shoveled or plowed anything. Even the handicapped spaces were so covered wit light snow, that you couldn’t see the lines, and people in wheelchairs would have to go through the snow to get anywhere. This was a day after the light snow! Not thrilled with the management.
Mark
Stayed 2 nights in Jan 2024