Staff lovely but service terrible, cost us 100 euro because they forgot to book our taxi the night before we had a tour which we missed, no refund, Expedia put the wrong photo up with the wrong description and price or Eurostar gave us the wrong room two days at reception and on phone calls no response no one gave us our room nor a refund for the difference, 3 days no internet in the room no reason just empty promises it would work later, no iron in room, spent 3 days calling and being told they would send one to my room only to get a broken one and no replacement, so couldn’t iron my clothes, late for tours and lost fees no discount for being in an economy room and no one would help in either Expedia or hotel don’t pay these guys up front!