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"Very comfortable mattresses and linens and nice quiet room. Only 3 complaints. 1. Parking in deck across street cost overnight was $25! We were told ... " More

By a verified traveler on Sun 10 Sep 2023

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Hotel Description

4-star hotel near University of Kentucky

Heart of Lexington

Within a 15-minute walk of this Downtown Lexington hotel, you'll find Rupp Arena and University of Kentucky. Lexington History Center and Lexington Public Library are also within half a mile (1 km).

Dining, 24-hour fitness

This hotel features a restaurant, a 24-hour gym, and a bar/lounge. WiFi in public areas is free. Valet parking, a 24-hour business center, and a snack bar/deli are also offered.

Room, 1 Queen Bed (City)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$134* Per night/room Apr 1 - Apr 2

Deluxe Double Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

21c Museum Hotel Lexington ratings based on 15 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for 21c Museum Hotel Lexington

Everyone (10) Couples (3) Family (2)
5 out of 5

Posted by , from Louisville on Mar 16, 2024

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Comment from Hotel Management

Mar 18, 2024 by Sarah

Thanks Maris, Best, Sarah and Lex Team

4 out of 5

Posted by on Feb 24, 2024

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Comment from Hotel Management

Mar 20, 2024 by Sarah

Thanks Chris! Best, Sarah and Lex Team

5 out of 5

Posted by , from North East on Dec 15, 2023

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Comment from Hotel Management

Jan 9, 2024 by Sarah

Thanks Lynn! Best, Sarah and Lex Team

4 out of 5
Very comfortable mattresses and linens and nice quiet room. Only 3 complaints. 1. Parking in deck across street cost overnight was $25! We were told daily rates maxed at $12.50. We were only parked from 5pm one evening til 11 the following day. Only other problems were squeeky bathroom door and very slow draining tub such that you stand in backed up water while showering.

Posted by on Sep 10, 2023

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Comment from Hotel Management

Sep 20, 2023 by Sarah

Thanks David for your feedback! We will follow up with the issues you experienced in hopes that we can fix them. We hope we can host you again in the future. Best, Sarah and Lex Team

5 out of 5

Posted by on Sep 3, 2023

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Comment from Hotel Management

Sep 30, 2023 by Sarah

Thanks, Sarah and Lex Team

5 out of 5

Posted by on Sep 9, 2022

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1 out of 5
When we arrived at 11:30pm (after football game) to check in to 21C, the desk clerk said there was no record of our reservation. I went back to car to get my email confirmation from Travelocity, which luckily I brought. He still could find no record of it. There were no room left like I reserved, so he put me in a room that was priced over $200 higher. I asked him to charge me the confirmed rate, but he said management would need to handle that when I checked out the next morning. I discussed with clerk the next day when we left and he said manager was looking into it. I still don't know what amount will be hitting my credit card. If it is higher than my confirmed rate, I will be requesting a chargeback from my bank. Thanks! Steve Hamilton

Posted by , from Indianapolis on Oct 4, 2021

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Comment from Hotel Management

Oct 9, 2021 by Gave Isaac

Hi Steve, thanks for sharing with us. We’re sorry for the delay in resolving; Sarah reached out yesterday with updates to your folio. If you still need assistance please let us know. Thanks!

4 out of 5
The art was beautiful.

Posted by on Sep 21, 2021

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Comment from Hotel Management

Sep 27, 2021 by Gabe Isaac

Thank Elizabeth! Be sure to check out our eight other locations next time you find yourself in a 21c city!

1 out of 5
HORRIBLE SERVICE! No housekeeping in a three-night stay. Ice service was spotty at best. Reservations required for breakfast?! (We did not eat there again.) Lack of response by management about our complaints. At $300 per night, we expected more than sub-Holiday Inn service.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Sarah

Thank you for your feed back. We are sorry that your stay was not to your expectations. We are currently working on getting back to our standard staffing and service model. We hope that you could give us another opportunity to see us at our norm in the future. Please do not hesitate to reach out to discuss further. Best, Sarah and Lex Team

1 out of 5
At $300 per night we expected superior service. NOT! No housekeeping. Sporadic ice delivery. Reservations required for breakfast?! Management was made aware of our problems, and it's been almost a week to get a response. The service at 21C is worse than a stay at a Holiday Inn.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Sarah

Thank you for your feed back. We are sorry that your stay was not up to your expectations. We are getting back to our regular staffing and service models soon. We hope that when we are back to our norm you could give us another chance to impress you. Do not hesitate to reach out to discuss further. Best, Sarah and Lex Team

About the 21c Museum Hotel Lexington

Location 167 West Main Street, Lexington, KY 40507

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and meeting rooms. WiFi and wired Internet are free in public spaces. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at 21c Museum Hotel Lexington. Parking is available for a fee. This 4-star Lexington hotel is smoke free.

  • 88 guestrooms or units
  • 15 levels
  • Meeting rooms
  • Deli
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

21c Museum Hotel Lexington offers 88 air-conditioned accommodations with iPod docking stations and minibars. Beds feature premium bedding. 43-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Lexington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Lockbox - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Handrails in stairways
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted.

Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest education on local ecosystems and culture
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • 21c Museum Hotel Lexington
  • 21c Museum Lexington MGallery
  • Hotel 21c Museum Hotel Lexington - MGallery Lexington
  • Lexington 21c Museum Hotel Lexington - MGallery Hotel
  • Hotel 21c Museum Hotel Lexington - MGallery
  • 21c Museum Hotel Lexington MGallery
  • 21c Museum Hotel Lexington - MGallery Lexington
  • 21c Museum Hotel MGallery
  • 21c Museum MGallery
  • 21c Museum Hotel Lexington
  • 21c Museum Lexington Lexington
  • 21c Museum Hotel Lexington Hotel
  • 21c Museum Hotel Lexington MGallery
  • 21c Museum Hotel Lexington Lexington
  • 21c Museum Hotel Lexington Hotel Lexington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.