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Crowne Plaza Orlando - Downtown, an IHG Hotel

3.5-star property
304 W Colonial Drive, Orlando, FL 1-855-201-7819
3.9 out of 5
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See all 10 travelocity Reviews

"I am disappointed they can’t assist me with using my point I have already being a holiday inn club vacation owner . They can’t even give me a free bre ... " More

By a verified traveler on Wed 14 Jun 2023

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Hotel Description

Hotel near Kia Center in Orlando

Lake Dot stay

Your stay at this Lake Dot hotel places you within 3 miles (5 km) of Kia Center and Camping World Stadium. Also, Orange Avenue is within half a mile (1 km) and St. James Cathedral is within 2 miles (3 km).

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour gym and perks like a free area shuttle.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$124* Per night/room May 12 - May 13

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crowne Plaza Orlando - Downtown, an IHG Hotel ratings based on 10 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Crowne Plaza Orlando - Downtown, an IHG Hotel

Everyone (4) Couples (3) Family (3)
4 out of 5
I am disappointed they can’t assist me with using my point I have already being a holiday inn club vacation owner . They can’t even give me a free breakfast because I didn’t reserve using my points - my mistake used a third party …. Live and learn . Hotel is clean , rooms are very nice and over all satisfying

Posted by on Jun 14, 2023

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Comment from Hotel Management

Jun 17, 2023 by Roberto B.

Dear Meaghin,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

3 out of 5

Posted by on May 26, 2023

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Comment from Hotel Management

Nov 13, 2023 by Roberto B.

Sorry that you were unhappy with your stay.

5 out of 5
Very nice staff and room was great

Posted by on Mar 5, 2023

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Comment from Hotel Management

Mar 7, 2023 by Roberto B.

Dear David,I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

5 out of 5

Posted by on Jan 18, 2023

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Comment from Hotel Management

Mar 11, 2023 by Roberto B.

Thank you for your review of five stars

5 out of 5

Posted by on Dec 31, 2022

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3 out of 5
The bar/restaurant was not staffed to meet the hotel capacity / guest demand. My party of 2 waited well over an hour to finally be told that our order had not yet been sent to the kitchen. The lobby snacks were wiped out of anything reasonably healthy. Went back to room hungry. The outside staff (parking/valet and shuttle) were very friendly and helpful. But again shuttle demand overwhelmed capacity.

Posted by on Dec 31, 2022

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Comment from Hotel Management

Jan 2, 2023 by Kamini

Dear Elizabeth,It's our priority to exceed each guest’s expectations with overall quality and service and we are very sorry that we fell short on your most recent stay. I personally would like to take this opportunity to apologize for your experience we are taking this opportunity to review your comments and look into additional service opportunities to better serve our guests. Again, I am very sorry again for any inconvenience this has caused you with your recent stay and hope you will give us another opportunity in the future.Warm Regards,Kamini

5 out of 5
front desk young ladies pleasant and helpful. all employees in contact with were pleasant and helpful. the shuttle service that was free was a pleasant surprise. will definitely use this hotel again.

Posted by on Oct 17, 2022

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Comment from Hotel Management

Oct 17, 2022 by Kamini

Dear Linda,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Kamini

4 out of 5
It was ok, the front staff was great, their computer systems SUCKS, it showed that our credit cards were declined, I did reach out to Discover card,I placed the representative on speaker so the hotel representative could hear, my C/C company showed that no transaction process was attempted. The hotel representative had to re start her computer to complete the process. The hotel representative was apologetic and gave us 2 free drinks.

Posted by on May 22, 2022

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Comment from Hotel Management

Jun 29, 2022 by Kamini

Dear Karen, First and foremost, we thank you for choosing us to host you during your most recent visit to Orlando. We appreciate your feedback and will make sure to share with the in efforts to continue striving for excellence. Warm Regards, Kamini

1 out of 5
Don't stay at this hotel. The room had a funky odor. The refrigerator didn't work. The shower didn't work. The restaurant in the hotel was understaffed. We waited 45 minutes to get our sodas and an hour for food. Will never stay there again.

Posted by on Mar 13, 2022

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Comment from Hotel Management

Mar 14, 2022 by Kamini

Dear Bryan, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Kamini

4 out of 5

Posted by on Feb 6, 2022

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About the Crowne Plaza Orlando - Downtown, an IHG Hotel

Location 304 W Colonial Drive, Orlando, FL 32801

Property Features

Crowne Plaza Orlando - Downtown, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business center, 6 meeting rooms, and limo/town car service. Event space at this hotel measures 6600 square feet (613 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Orlando - Downtown, an IHG Hotel. A free area shuttle within 3.00 mi is available. For a fee, parking is available. This Orlando hotel is smoke free.

  • 1 building
  • 227 guestrooms or units
  • 14 levels
  • Meeting rooms
  • 6600 sq ft of conference space
  • 613 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Orlando Station (3.6 km / 2.2 mi)
  • Metro station: Lynx Central Station (0.7 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 3.00 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Crowne Plaza Orlando - Downtown, an IHG Hotel offers 227 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Kitchens offer refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Orlando hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

  • In-room kitchen
  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:00 AM.

Bite Bistro and Wine Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 36 per person
  • Self parking fee: USD 21 per night (in/out privileges)
  • Valet parking fee: USD 25 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Orlando Downtown Hotel
  • Crowne Plaza Hotel Orlando Downtown
  • Crowne Plaza Orlando Downtown
  • Crowne Plaza Orlando Downtown Hotel Orlando

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.