Room description didn't match
Posted Aug 1, 2016
I had a terrible stay at Westgate Palace, the photos on travelocity of the room I booked (2 bedroom, 2 bath condo) didn't match the room I was given by the Hotel. I was supposed to have been given a 2 bedroom condo with a separate dining and living area, the room had a puul out small table with two chairs in the middle of the living area, I stayed here with my 3 small children and since there were only two chairs they had to take turns to sit on the table to eat, why would you allow 5 people to stay in a place that only has two dining chairs?. The day I arrived I noticed the fridge wasn't cooling and I told the hotel, at 12 midnight they sent maitanace and replaced my fridge, some of my food spoiled. I would never book with Travelocity again, and I would never stay at Westage Palace again.
Comment from Hotel Management
by westgate_customercare , Hotel Management
Thank you for taking the time to share you honest feedback with us. We are disappointed to learn that you may have had a less than exceptional stay. We understand that sometimes, issues can arise when booking with third-parties. We always recommend that our guests bring their confirmation letters with them to check-in, to ensure that there are no concerns. We offer 2 unit types at our Westgate Palace location, 2-bedroom and 2-bedroom deluxe. Our deluxe units are larger than the latter, and our staff would be happy to offer an upgrade as long as our availability permits. We hope that all other concerns were brought to our attention at a timely manner, to be addressed accordingly. It would be an honor if you permitted us another opportunity to better impress you in the future.