Skip to main content
Beginning of main content
4.2 out of 5

"We witnessed a dedicated staff who demonstrated pride in their property and a sincere commitment to serve their guests. The freshness and quality of f ... " More

By a verified traveler on Sat 13 Apr 2024

Enter dates to see availability

Hotel Description

4-star beachfront property near Akumal Beach

On the beach

Within 2 miles (3 km) of this Akumal property, you'll find Riviera Maya Golf Club and Aktun Chen. Akumal Beach and Xcacel Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and a full-service spa. Enjoy a day at the beach snorkeling, or relax with beach umbrellas. Bring the family and enjoy the free kid's club, mini golf, and children's pool.

2 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

2 Bedroom Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Room, Oceanfront (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room, Oceanfront (Superior)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Room (Superior)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Premium Room (Superior)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Bahia Principe Grand Tulum - All Inclusive ratings based on 19 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Bahia Principe Grand Tulum - All Inclusive

Everyone (5) Couples (7) Family (5)
4 out of 5
We witnessed a dedicated staff who demonstrated pride in their property and a sincere commitment to serve their guests. The freshness and quality of food was the best in our 15 trips to this part of the world. Great vacation.

Posted by on Apr 13, 2024

Was this review helpful to you?
Comment from Hotel Management

Apr 15, 2024 by Online Reputation

Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

5 out of 5
The entertainment staff was the best

Posted by on Sep 5, 2023

Was this review helpful to you?
Comment from Hotel Management

Sep 7, 2023 by Online Reputation

Dear guest,We are glad to know that our staff made your vacation unforgettable!Greetings!

3 out of 5

Posted by on Aug 16, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 17, 2023 by Online Reputation

Dear guest,We thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

1 out of 5
BUYER BEWARE: Shuttle service was a concern for us and everything we read was coordinating through resort was the safest because they want to ensure you arrive to them. Huge mistake. We paid extra to use them vs 3rd party and then we also paid extra for a private dedicated shuttle to try to ensure we wouldn't be stranded. Bahia contracted to Coming2 and once exiting out of the airport, they were no where to be found. Apparently, no show and every other service tried to swarm us and tell us they can "assist". Pulled into corners, lied to and put on the phone with fake "Coming2" reps that scared us into believing that we would have to sleep at the airport. Stressed out and finally to resort and Bahai did nothing for us. Handed us off to Coming2's rep at the resort and all they gave us was a form to fill out. 1 month afterwards and zero response. I would deny CC payment if I could for failed services. Resort itself: service was sub-par, especially if you did not speak spanish. Almost annoyed and not wanting to be bothered. Pretty disappointing. Also, staying for a week, you're only allowed 3 meals in restaurants and the other 18 meals have to come from the buffet. Not very all inclusive if you ask us. We won't be going back.

Posted by on Aug 2, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 3, 2023 by Online Reputation

Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Our best regards!

4 out of 5
It was an inconvenience having to replace our wrist bands that was our access to the room , after it got wet being from a shower or swimming until they gave us a card. We were Not the only ones and the customer service line was at least 15 minute wait. My daughter attended the Fiesta Mexican event with my son and fiance who was staying in another room and they changed our room $53.00 USD for everyone(3 people) in our room even though we(2 others) didn't attend. Checkout agent stated we had to pay it as part of our Checkout. I was very disappointed. Some of the concierge would brush us off when we asked questions about the shuttles or transportation concerns. At one point we waited at least 15-20 minutes for the shuttle to take us to the casino (in which most could have taken us) and when we asked again to the 3rd gentleman, he advised they do Not open until 6 pm. Ugh casino was hot inside and 1/4 machines were not operable. A few Not all, of the servers at the buffet area were not very welcoming but most made it an enjoyable pleasant meal. However, it was a Beautiful scenery and the live exotic animals that roamed around was fascinating. Pool parties were exciting and enjoyable. We took advantage of the tours they offered.

Posted by on Aug 1, 2023

Was this review helpful to you?
Comment from Hotel Management

Aug 1, 2023 by Online Reputation

Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

5 out of 5
I really liked this location and nice the property was and everything we had access to. The food was great and the experience was great. Sometimes the communication barrier was a little difficult including trying to get the AC in the room fixed. I had to ask twice and when the guy finally showed up although he was very nice it didn't get fixed.. It was not the end of the world it just wasn't as cold as it should have been. So sleeping was as pleasant as it could have been. Other than that great time.

Posted by on Mar 8, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 8, 2023 by Online Reputation

Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

5 out of 5

Posted by on Feb 8, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 7, 2023 by Online Reputation

Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

3 out of 5

Posted by on Jan 7, 2023

Was this review helpful to you?
Comment from Hotel Management

Mar 7, 2023 by Online Reputation

Dear Guest, We would have loved to read about your experience with us. Kind regards !!!

5 out of 5
The ocean view from our room was spectacular! Loved everything about Bahia Principe Grand Tulum! Will be coming back!

Posted by on Dec 5, 2022

Was this review helpful to you?
Comment from Hotel Management

Dec 5, 2022 by Online Reputation

Dear Guest:We are happy to know that you completely enjoyed your holidays at the resort.We are looking forward to your next visit to spend here another memorable holiday.Best regards,Irma RamosBahia Principe Grand Tulum.

5 out of 5

Posted by , from PENN VALLEY on Oct 30, 2022

Was this review helpful to you?

About the Bahia Principe Grand Tulum - All Inclusive

Location Crta Chetumal - Cancun Km 250, Akumal, QROO 77760

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included.

Food and beverages

  • Buffet and à la carte meals, snacks, and select beverages included
  • In-room minibar (some restrictions)
  • Limited gourmet or à la carte dining

Activities and facilities/equipment
Water activities

  • Kayaking
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Access to offsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Premium/non-domestic alcoholic beverages
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours

  • Kayaking included
  • Access to onsite nightclubs included
  • Access to offsite nightclubs included
  • Surfing/bodyboarding included
  • Windsurfing included
  • Buffet-style meals included
  • A la carte dining included
  • A la carte or gourmet dining is limited
  • Premium/imported alcoholic beverages not included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Childcare not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • Local non-alcoholic beverages and soft drinks included
  • Minibar beverages - restrictions apply
  • Tennis lessons included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Bahia Principe Grand Tulum - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Summer fun is a breeze at Bahia Principe Grand Tulum - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is available daily. There are 7 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. This 4-star Akumal property is smoke free.

  • 978 guestrooms or units
  • 3 levels
  • 7 dining venues
  • 5 bars or lounges
  • Meeting rooms
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Waterslide
  • Free WiFi
  • Outdoor tennis courts - 5
  • Children's club (free)
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Bahia Principe Grand Tulum - All Inclusive offers 978 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies. LCD televisions come with satellite channels. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Separate bedroom
  • Jetted tub
  • In-room dining
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.

Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Gran Tortuga - This fine-dining restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

Tequila - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Don Pablo - This fine-dining restaurant serves dinner only. Reservations are required. Open daily.

Thali - This fine-dining restaurant specializes in Indian cuisine and serves dinner only. Reservations are required. Open daily.

Room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 5 outdoor tennis courts, and a marina. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Bicycle on site
  • Ecotours on site
  • Free bicycles on site
  • Miniature golf on site
  • Golf lessons on site
  • Golfing on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Sailing on site
  • Basketball on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Hiking/biking trails nearby

Spa Services

SPA Bahia Principe has 4 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Sauna in spa
  • Spa tub in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Contactless check-in and contactless check-out are available.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 1.8 per night

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • All Inclusive Bahia
  • All Inclusive Tulum
  • Bahia All Inclusive
  • Grand Bahia Principe Tulum All Inclusive All-inclusive property
  • Grand Bahia Principe Tulum All Inclusive Akumal
  • Principe Bahia
  • Principe Tulum
  • Tulum Bahia
  • Tulum Principe
  • Tulum Principe Bahia
  • Grand Bahia Principe Tulum Akumal
  • Bahia Principe Tulum Inclusiv
  • Grand Bahia Principe All Inclusive
  • Grand Bahia Principe

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing http://www.travelocity.com/Akumal-Hotels-Bahia-Principe-Grand-Tulum---All-Inclusive.h870784-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Akumal-Hotels-Bahia-Principe-Grand-Tulum---All-Inclusive.h870784-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Akumal-Hotels-Bahia-Principe-Grand-Tulum---All-Inclusive.h870784-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.