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4.4 out of 5

"Customer service, was excellent! " More

By a verified traveler on Thu 07 Mar 2024

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Hotel Description

4-star hotel near NATO Headquarters

Diegem stay

Your stay at this Diegem hotel places you within 2 miles (3 km) of Information Technology Museum- Unisys Belgium and NATO Headquarters. Skyhall and Cliniques Universitaires Saint-Luc are also within 3 miles (5 km).

Free airport shuttle

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and free airport shuttle. Self parking, a terrace, and a garden are also offered.

Standard Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$84* Per night/room Mar 31 - Apr 1

Family Room (3 adults + 1 child)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite (Extra Bed 3 adults)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Junior Suite (Extra Bed 2 adults + 1 child)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

NH Brussels Airport ratings based on 8 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for NH Brussels Airport

Everyone (4) Couples (3) Family (1)
5 out of 5
Customer service, was excellent!

Posted by on Mar 7, 2024

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Comment from Hotel Management

Mar 20, 2024 by Samad - Front Office Shift Leader

Dear Aaron, Thank you for taking the time to share your recent experience. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. We work with high standards of service, therefore, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back soon. Kind regards,

4 out of 5

Posted by on Sep 17, 2023

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Comment from Hotel Management

Nov 27, 2023 by Best regards, Andreea - Front Office Manager

Dear David, Thank you for taking the time to share your recent experience with us. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4 out of 5
The restaurant does not have many options and the prices are expensive. The hotel staff is very nice and professional. The facility is nice and clean.

Posted by , from Miami on Jun 20, 2023

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Comment from Hotel Management

Jun 21, 2023 by Claudio Peeters

Dear Carlos,Thank you for booking with NH Brussels Airport and for leaving a review behind. I will communicate your comment with our management regarding the restaurant options. Thank you for the kind words. We hope to welcome you another time with us.Kind Regards,Claudio PeetersFront Office Shift Leader

3 out of 5

Posted by on May 29, 2023

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Comment from Hotel Management

May 30, 2023 by Claudio Peeters

Dear Jacob,Thank you for booking with NH Brussels Airport.I hope to welcome you again.Kind Regards,Claudio PeetersFront Office Shift Leader

5 out of 5
Clean, quiet, and peaceful. Excellent staff.

Posted by , from Greeley on May 15, 2023

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Comment from Hotel Management

May 17, 2023 by Andreea

Dear Alfonso,Thank you for choosing us for your stay in Brussels. We are happy to acknowledge that your time in our hotel was very pleasant. Thank you for your kind words! We hope to see you again.Kind Regards,

5 out of 5

Posted by on Nov 24, 2022

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5 out of 5
The hotel was wonderful, English speaking, clean room, beautiful done room, comfortable. Good and drinks available in restaurant or lobby area. Airport shuttle great , awesomeness

Posted by , from Maricopa on Aug 29, 2022

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Comment from Hotel Management

Aug 29, 2022 by Front Office - NH Brussels Airport

Dear Mr. AnthonyFirst of all thank you for sharing your experience at the NH Brussels Airport.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the NH Brussels Airport, we hope you choose to stay with us again whenever your travels bring you back to Brussels area. Kind regards,Sara KnockaertShiftleader

4 out of 5
We stayed at the hotel due to a long layover at Brussels airport. As we could not check in the luggage all the way through we had two suitcases with us. I booked this hotel partly because of the price, partly because of a shuttle service from and to the airport. When we went to the shuttle station we found a note that due to Covid the shuttle has been suspended. We should call the hotel for a cab. Nobody picked up the phone. We hired a cab and for 15 Euro we got to the hotel in 5 minutes. It was not bad, but unpleasant with the suitcases. Going back to the airport the hotel arranged a free taxi ride. Apart from the initial hiccup, the stay was fine and worth the money.

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 20, 2021 by NH Brussels Airport

Dear Valued Guest, Thank you very much for your time to leave us a review on Expedia. We are glad to see the overall of your stay has gone smooth, however, it is with big regret we learn nobody picked up the phone to arrange your transportation. Please accept our sincerest apologies as this is not the service we want to provide to our guests. We hope you would still give us a second chance so we can do our utmost in order to meet your expectations with the service you should have gotten this time. Bien Cordialement, NH Brussels Airport

About the NH Brussels Airport

Location De Kleetlaan 14, Machelen, 1831

Property Features

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 2723 square feet (253 square meters) and includes conference space. A roundtrip airport shuttle is free at scheduled times. A fitness center, a terrace, and a vending machine are also featured at the business-friendly NH Brussels Airport. Parking is available for a fee. This 4-star Machelen hotel is smoke free.

  • 1 building
  • 234 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 2723 sq ft of conference space
  • 253 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Diegem Station (0.1 km / 0.1 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

NH Brussels Airport offers 234 accommodations with minibars and safes. A pillow menu is available. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Coffee maker
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

NH Brussels Airport has a restaurant serving lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle on site
  • Bicycle rentals on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: EUR 25 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property is not currently implementing any guest safety measures
  • Water dispenser use by guests actively encouraged
  • Staffed front desk
  • Smoke detector
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.49 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 13–32 per person
  • Self parking fee: EUR 20 per day
  • Pet fee: EUR 25 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: EUR 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel NH Brussels Airport
  • NH Brussels Airport Hotel
  • NH Brussels Airport Machelen
  • NH Brussels Airport Hotel Machelen

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.