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Best Western Plus Franklin Square Inn Troy/Albany

2.5-star property
One Fourth Street, Troy, NY 1-855-201-7819
4.1 out of 5
Very good!
See all 27 travelocity Reviews

"Easy check in, and friendly service " More

By a verified traveler on Sun 05 Nov 2023

Points Of Interest

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Hotel Description

Hotel near Rensselaer Polytechnic Institute in Troy

In historical district

Within a 10-minute walk of the hotel, you'll find Rensselaer Polytechnic Institute and Troy Savings Bank Music Hall. Russell Sage College is within half a mile (1 km) and Palace Theater is within 9 miles (15 km).

Free perks

A 24-hour gym, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like full breakfast and WiFi in public areas. A business center, a coffee shop, and a terrace are also on offer.

Standard Room, 1 King Bed, Accessible, Non Smoking (Pet Friendly)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$114* Per night/room May 1 - May 2

Suite, 1 King Bed, Non Smoking, Jetted Tub (Oversized Room;with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room;with Sofabed)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Best Western Plus Franklin Square Inn Troy/Albany ratings based on 27 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Franklin Square Inn Troy/Albany

Everyone (16) Couples (2) Family (9)
5 out of 5

Posted by on Apr 8, 2024

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Comment from Hotel Management

Apr 20, 2024 by Zachary C - Assistant General Manager

Thank you for staying with us. We are glad to hear you enjoyed your stay as we try to make every guests stay exceptional. We hope to see you back real soon.

4 out of 5
Easy check in, and friendly service

Posted by on Nov 5, 2023

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Comment from Hotel Management

Nov 5, 2023 by Zachary C - Assistant General Manager

Thank you for staying with us. We are glad to hear you enjoyed your stay as we try to make every guests stay exceptional. We hope to see you back real soon.

3 out of 5

Posted by on Oct 22, 2023

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Comment from Hotel Management

Nov 14, 2023 by Zachary C - Assistant General Manager

Thank you for staying with us. We are glad to hear you enjoyed your stay. If you don't mind us asking are their any suggestions on what we can do better for future guests. We hope to see you back real soon so we can turn this 3 into a 5.

5 out of 5

Posted by on Oct 9, 2023

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Comment from Hotel Management

Oct 11, 2023 by Zachary C - Assistant General Manager

Thank you for staying with us. We are glad to hear you enjoyed your stay as we try to make every guests stay exceptional. We hope to see you back real soon.

5 out of 5
Nice property, really close to Rensselaer. Bunch of one way streets, keep an eye out. Worried there wasn’t enough parking but they had an excess lot so worked out good. Place is really nice

Posted by , from SPENCERPORT on Aug 25, 2023

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Comment from Hotel Management

Aug 25, 2023 by Zachary C - Assistant General Manager

Thank you for staying with us. We are glad to hear you enjoyed your stay as we try to make every guests stay exceptional. We hope to see you back real soon.

5 out of 5
Great experience!

Posted by , from Boonton on Aug 25, 2023

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Comment from Hotel Management

Aug 25, 2023 by Zachary C - Assistant General Manager

Thank you for staying with us. We are glad to hear you enjoyed your stay as we try to make every guests stay exceptional. We hope to see you back real soon.

2 out of 5
This property is greatly overpriced for what you get. The room smelled like mildew and there were ants in the bathroom. There was some decent dining in the area, walking distance, which was nice. Room did not have pillows for the pull out couch. I got the last available pillow in the hotel. Incredible water pressure but a tub spout in a shower unit which made no sense and sprayed water everywhere (which I believe caused the mildew smell with wet tiles overhead and rotting trim around the door). Much better options in the area for much less money.

Posted by , from MARION on Jul 14, 2023

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Comment from Hotel Management

Aug 3, 2023 by Zachary C - Assistant General Manager

Thank you for being a guest and for taking the time to share your feedback with us. We are saddened to hear that your recent stay at our property was not entirely to your satisfaction. This is in no way indicative of our level of service and operation. Your comments and feedback will be passed on to our General Manager and will be used as a training medium in strengthening our level of service. Thank you and have a wonderful day!

5 out of 5
1 of the beds made noise when you moved

Posted by on May 14, 2023

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Comment from Hotel Management

May 15, 2023 by Zachary C - Front Office Manager

Thank you for staying with us. We are glad to hear you enjoyed your stay as we try to make every guests stay exceptional. However we would like to apologize about the bed we will have our maintenance team take a look into this to see if we need to replace the bed. We hope to see you back real soon.

4 out of 5
Clean, friendly staff. Very walkable around Troy. A good stay. My only complaint is that I couldn't find lowfat milk for my cereal. Overall a good stay.

Posted by , from Philadelphia on Aug 23, 2022

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5 out of 5

Posted by on Jan 24, 2022

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About the Best Western Plus Franklin Square Inn Troy/Albany

Location One Fourth Street, Troy, NY 12180

Property Features

There's a coffee shop/cafe on site. Free breakfast is served. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business center. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at Best Western Plus Franklin Square Inn Troy/Albany. Self parking is free. This Troy hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • Full breakfast (free)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: High-speed internet access

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Best Western Plus Franklin Square Inn Troy/Albany offers 88 air-conditioned accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free full breakfast.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN PLUS Franklin Square Albany
  • BEST WESTERN PLUS Franklin Square Inn Albany
  • BEST WESTERN PLUS Franklin Square Inn Troy Albany
  • BEST WESTERN PLUS Franklin Square Troy Albany
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.