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"This property is one block off of the Country Club Plaza, so it is very convenient for shopping and dining. It's a classy place without being overboar ... " More

By a verified traveler on Fri 22 Sep 2023

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Hotel Description

Hotel near Fountain of Neptune in Kansas City

Sunset Hill stay

Within a 10-minute walk of this Sunset Hill hotel, you'll find Fountain of Neptune and JC Nichols Memorial Fountain. Kemper Museum of Contemporary Art and Kansas City Art Institute are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the seasonal outdoor pool and unwind at the bar/lounge and poolside bar.

Classic Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max
$170* Per night/room Apr 21 - Apr 22

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed, Balcony (Concierge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed with Sofa bed, Balcony, View (Plaza View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, 1 King Bed, Balcony, View (Plaza View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 2 Double Beds, Balcony, View (Plaza View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

InterContinental Kansas City at The Plaza, an IHG Hotel ratings based on 19 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Kansas City at The Plaza, an IHG Hotel

Everyone (8) Couples (4) Family (6)
5 out of 5
This property is one block off of the Country Club Plaza, so it is very convenient for shopping and dining. It's a classy place without being overboard. Staff was universally great. This is pretty much the only place I stay when visiting KC.

Posted by , from CLARKS GROVE on Sep 22, 2023

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Comment from Hotel Management

Sep 24, 2023 by Jeff Keeley- General Manager

Thank you for the wonderful comments and for your loyalty. We look forward to serving you again soon.

4 out of 5
The Intercontinental is in a great location for the Plaza. Staff is friendly and helpful, but the hotel is past due for an update.

Posted by on Jul 31, 2023

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Comment from Hotel Management

Aug 1, 2023 by Jeff Keeley- General Manager

We appreciate the feedback and look forward to serving you again soon. Safe Travels,

2 out of 5
We booked a balcony room and did not have a balcony. We didn’t feel like we could argue because there were multiple people being turned away as their rooms were not ready for occupancy at 4:30pm.

Posted by on Jul 29, 2023

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Comment from Hotel Management

Aug 1, 2023 by Jeff Keeley- General Manager

We apologize for falling short of your expectations. We hope to have the opportunity to serve you again in the future, we are certain we can improve upon this stay.

1 out of 5

Posted by on Jul 11, 2023

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Comment from Hotel Management

Jul 12, 2023 by Jeff Keeley- General Manager

We apologize for falling short of your expectations on your recent stay. We hope to have another opportunity to serve you again in the near future so that we can show this an anomaly and not the norm. Safe Travels,

5 out of 5
Great location

Posted by on May 21, 2023

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Comment from Hotel Management

May 22, 2023 by Jeff Keeley, General Manager

We appreciate the great rating from your recent stay. Thank you and we look forward to serving you again soon.

4 out of 5

Posted by on Sep 14, 2022

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5 out of 5

Posted by , from HOLTS SUMMIT on Aug 18, 2022

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3 out of 5
It was weird that our room was supposed to have a refrigerator but it was missing, but during our stay they brought us a one to use. Then the sofa bed didn’t have any sheets so someone had to get those up to us as well. The clean towel bin at the pool was empty, but luckily after 45 minutes we finally got some fresh towels so we could dry off before we left.

Posted by , from RIVER FALLS on Aug 11, 2022

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Comment from Hotel Management

Aug 12, 2022 by Jeff Keeley- General Manager

Thank you for the feedback and we apologize for the issues with your room. We hope to have another opportunity to serve you again soon to show that this was an anomaly and not the norm.

3 out of 5
I loved the view from the room it was spectacular. The remote for the Tv didn't work right, a technician had to come in the room to turn the heat on, the shower head was fixed couldn't move it. And the sliding doors were not clean

Posted by on Mar 31, 2022

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Comment from Hotel Management

Mar 31, 2022 by Jeff Keeley- General Manager

We appreciate your feedback and apologize for falling short of your, and our, expectations. We hope to have the opportunity to serve you again soon. Safe travels

4 out of 5

Posted by on Jan 3, 2022

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About the InterContinental Kansas City at The Plaza, an IHG Hotel

Location 401 Ward Pkwy, Kansas City, MO 64112

Property Features

InterContinental Kansas City at The Plaza, an IHG Hotel offers its guests a seasonal outdoor pool, a children's pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 18 meeting rooms are available. Event space at this hotel measures 29000 square feet (2694 square meters) and includes conference space. A terrace, a vending machine, and concierge services are also featured at the business-friendly InterContinental Kansas City at The Plaza, an IHG Hotel. Parking is available for a fee. This Kansas City hotel is smoke free.

  • 371 guestrooms or units
  • 11 levels
  • 2 buildings
  • 29000 sq ft of conference space
  • 2694 sq m of conference space
  • Built in 1972
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Kansas City Union Station (6.7 km / 4.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

InterContinental Kansas City at The Plaza, an IHG Hotel offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 6:30 AM and 11:30 AM.

American Slang - This brasserie serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Oak Room - Overlooking the garden, this lobby lounge serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per night
  • Weight limit: 25 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.29 per accommodation, per night

The resort fee includes:

  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10–20 per person
  • Self parking fee: USD 24 per night
  • Covered valet parking fee: USD 30 per night
  • Pet fee: USD 75 per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Hotel Kansas City
  • InterContinental Hotel Plaza
  • InterContinental Plaza
  • Plaza InterContinental
  • InterContinental Kansas City Plaza Hotel
  • InterContinental Kansas City Plaza
  • Intercontinental Kansas City At The Plaza Hotel Kansas City
  • Kansas City Intercontinental

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.