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4.6 out of 5

"Location was fabulous. Staff were all very professional and friendly. But certain drinks were unreasonably expensive! Example a glass of Lamarca Pro ... " More

By a verified traveler on Sun 09 Jul 2023

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Hotel Description

Beach resort near Napili Bay

Walk to the beach

With a stay at this Kapalua resort, you'll be steps from Jean Michele Cousteau's Ambassadors of the Environment and within a 10-minute walk of West Maui Mountains. Oneloa Beach and Makaluapuna Point are also within half a mile (1 km).

18-hole golf course

This luxury resort features a golf course, a full-service spa, and 6 restaurants. Enjoy beachfront dining and relax with beach cabanas and sun loungers. There's fun for all ages with a children's pool and a playground, and families will appreciate the onsite laundry facilities.

Deluxe Room, 1 King Bed, Lanai (Hearing Accessible)

Bed Count 1 King Bed Maximum Occupancy 3 Max
$1,099* Per night/room Mar 31 - Apr 1

Suite, 2 Bedrooms, Garden View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Club Suite, 1 Bedroom

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Lanai, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Lanai, Golf View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Lanai, Resort View

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Ritz-Carlton Maui, Kapalua ratings based on 34 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton Maui, Kapalua

Everyone (19) Couples (7) Family (5)
4 out of 5
Location was fabulous. Staff were all very professional and friendly. But certain drinks were unreasonably expensive! Example a glass of Lamarca Prosecco was around $24 a glass. At the nearby Country store the very same bottle was the same price as 1 glass at your hotel! That was infuriating.

Posted by , from PETALUMA on Jul 9, 2023

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Comment from Hotel Management

Jul 17, 2023 by Guest Relations

Aloha Edward Ohana,Mahalo for sharing your feedback with us! I will absolutely share this with our Food & Beverages department. Mahalo

1 out of 5
The hotel was under construction. My room was surrounded by scaffolding. The walkway to the pool was closed. There were men working with drills and jack hammers working on the outside wall of our room. The shower was covered in Black Mold. The toilet had a sewer smell when it flushed. The room across the hall had sewer issues with guys working on it. The fridge froze everything g even on the lowest setting. There were used coffee pods that were never cleaned up from the previous guest. The elevator broke down and they routed us through a dirty service area to a back elevator. This was not at all what I expected from a Ritz Carlton.

Posted by on Apr 11, 2023

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5 out of 5

Posted by on Feb 19, 2023

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5 out of 5
This hotel is absolutely top notch! The staff was incredible with how fast, efficient, helpful and friendly they were! Honestly, with how awesome the staff is and how clean and beautiful this property is, I have to say that this is the best hotel I have ever been to!

Posted by on Feb 8, 2023

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5 out of 5

Posted by on Jan 12, 2023

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5 out of 5

Posted by on Nov 28, 2022

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5 out of 5
We stayed at the Ritz for our 30th anniversary. It was absolutely fabulous! We were upgraded to a beautiful ocean view room. The entire staff were so welcoming, so friendly and called us by name. The pools are beautiful, the beach wasn’t crowded, the restaurants were wonderful. We absolutely loved the valet staff Nuti, Filau and Micheal. They gave us great dining and adventure ideas. We will absolutely be staying at the Ritz every time we visit Maui!!

Posted by on Nov 6, 2022

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5 out of 5
Wonderful place!! Would stay here again.

Posted by on Apr 1, 2022

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Comment from Hotel Management

Apr 3, 2022 by Guest Relations

Aloha Larry, Thank you so much for taking the time and sharing your feedback with us! We hope we get the opportunity to welcome you back here again to our beautiful property! Mahalo

5 out of 5
Beautiful resort and location. Pools are clean and never crowded. The Banyan Tree restaurant is excellent and the entire resort staff are courteous and professional !

Posted by , from Brick on Mar 3, 2022

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Comment from Hotel Management

Mar 5, 2022 by Guest Relations

Aloha Glenn, Mahalo for taking the time to share your feedback with us! We are so happy to see that you enjoyed your time here with us. We hope to welcome you back to our beautiful property again soon! Until then, 'A hui hou!

5 out of 5
Awesome place.

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 5, 2021 by Guest Relations

Thank you so much for taking the time to share your feedback with us! We are so happy to hear that you enjoyed your time with us and we look forward to the opportunity to welcome you back to our property again! Mahalo!

About the The Ritz-Carlton Maui, Kapalua

Location 1 Ritz-Carlton Drive, Lahaina, HI 96761

Property Features

For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at The Ritz-Carlton Maui, Kapalua, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar, and a poolside bar. This Art Deco resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. For a fee, parking is available. Smoking is allowed in designated areas at this Kapalua resort.

  • 1 building
  • 463 guestrooms or units
  • 9 levels
  • 6 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 199993 sq ft of conference space
  • 18580 sq m of conference space
  • Built in 1992
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Free beach shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton Maui, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Kapalua resort provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private lanai (furnished)
  • Pillowtop beds
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • DVD player
  • Espresso maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.

The Banyan Tree - This poolside restaurant specializes in seafood and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Kai Cafe - This café serves breakfast, lunch, and light fare. Open daily.

Burger Shack - This beach family restaurant specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

'Olu Cafe - This poolside café specializes in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Alaloa Lounge - Overlooking the ocean and pool, this lobby lounge specializes in American cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

Children under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Parasailing nearby
  • Yoga classes/instruction on site
  • Ziplining nearby
  • Pilates classes on site
  • Horse riding nearby
  • Playground on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Fitness classes on site
  • Basketball on site
  • Bicycle rentals on site
  • Surf lessons - nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby

Spa Services

The Waihua Spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.

  • Number of treatment rooms 15
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 15
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - 234409

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 234409. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed.

Guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Grey water recycling system
  • One child stays free
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • UnionPay
  • Electrostatic spray is used for disinfection
  • Comprehensive recycling policy
  • Staff temperature checks are conducted regularly
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - 234409
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40.00 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Beach access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 50 per day
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kapalua Ritz-Carlton
  • Ritz-Carlton Hotel Kapalua
  • Ritz-Carlton Kapalua Resort Lahaina
  • Ritz-Carlton Kapalua Hotel
  • Ritz-Carlton Kapalua Lahaina
  • The Ritz Carlton Kapalua
  • The Ritz Carlton Kapalua
  • The Ritz Carlton Maui Kapalua
  • The Ritz Carlton Maui, Kapalua
  • The Ritz-Carlton Maui, Kapalua Resort
  • The Ritz-Carlton Maui, Kapalua Kapalua
  • The Ritz-Carlton Maui, Kapalua Resort Kapalua

You should know

  • Pool access is available 24-hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.