2 Star Hotel with a 5 Star Location.
Posted May 7, 2016 on Hotels
January 2016 I was put in a room where I could hear virtually every word the next door guests were saying, as if they were in the same room with me. I requested a room change, which the front desk arranged. The new room was quiet and I was pleased. Unfortunately the next night the exact same thing happened, only worse. Not only could I hear people next door, I could hear guests through the vents in the bathroom; both so loud it was as if they were in the room with me. I called the front desk again to ask for another room change. I spoke to a manager to come to the room to hear what I was experiencing. I wanted management to know that this was not a trivial complaint. The manager said she was unable to visit the room as she had to leave to go somewhere, but promised to call me the next day to see if the new room was suitable. No one called the next day to check on the third room. While the third room was quiet, the air was broken. I was unable to change the temperature. It took several hours of changing the thermostat before i realized that nothing I did made any difference in the temperature. The room was so warm I had to open the sliding window/door, which cooled off the room but soon it was too cold to remain open. I hardly slept all night, getting up and down to open and close the door. Tired of moving rooms, I opted to remain in this room for the last night of my stay, again not sleeping much. No calls from manager despite 3 requests