"Lovely hotel but room very dark. Staff was very unresponsive to major issue with Wi-Fi. " More
Madrid Centro stay
Within a 10-minute walk of this Madrid Centro hotel, you'll find Puerta del Sol and Prado Museum. Plaza de Cibeles and Plaza Mayor are also within half a mile (1 km).
Business services
This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the seasonal outdoor pool, poolside bar, and rooftop terrace.
Jun 9, 2023 by Andreu Canals, General Manager
Dear Olivia,Thank you for taking the time to review your stay with us.We are glad to hear that you were pleased with our hotel overall.However, we are sorry to learn that you found your room too dark. Our rooms are equipped with a light system to change the ambience, and our team is always available to assist you with any adjustments needed to ensure your comfort.We also apologize for any inconvenience you experienced with the Wi-Fi during your stay. We understand how important a reliable internet connection is for our guests, and we are continuously working to improve our services in this regard. Rest assured your feedback has been addressed with the team.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Andreu Canals, General Manager
Aug 7, 2019 by Antonio Martín, Deputy Manager
Dear Guest, Thanks for commenting so positively on your time at Urban, Madrid. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. We hope to welcome you again. All the best. Antonio Martín, Deputy Manager
Apr 30, 2019 by Antonio Martín, Deputy Manager
Dear Guest, Thank you for reviewing your stay at Urban Hotel in Madrid. We are sorry about your disappointment regarding your stay in our hotel. Your remarks have been duly noted. Please accept our apologies for the poor services you received. This level of service is certainly not acceptable and will be addressed with the concerned party We are currently investigating this matter. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements. Despite this, I hope to have the pleasure of welcoming you back in future for a better stay. Kind Regards Antonio Martín, Deputy Manager
Hotel Urban, a member of Design Hotels offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 3240 square feet (301 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel Urban, a member of Design Hotels. For a fee, parking is available. This 5-star Madrid hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet
Available in some public areas: Free WiFi
Self parking (surcharge)
Hotel Urban, a member of Design Hotels offers 96 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.
CEBO - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.
Glass by Sips - This cocktail bar specializes in Mediterranean cuisine. Open select days.
24-hour room service is available.
Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.