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"Lovely hotel but room very dark. Staff was very unresponsive to major issue with Wi-Fi. " More

By a verified traveler on Fri 26 May 2023

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Hotel Description

5-star luxury hotel near Puerta del Sol

Madrid Centro stay

Within a 10-minute walk of this Madrid Centro hotel, you'll find Puerta del Sol and Prado Museum. Plaza de Cibeles and Plaza Mayor are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. You'll appreciate the seasonal outdoor pool, poolside bar, and rooftop terrace.

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$231* Per night/room Mar 31 - Apr 1

Business Duplex

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Loft

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Duplex

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Urban, a member of Design Hotels ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Urban, a member of Design Hotels

Family (2)
3 out of 5
Lovely hotel but room very dark. Staff was very unresponsive to major issue with Wi-Fi.

Posted by on May 26, 2023

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Comment from Hotel Management

Jun 9, 2023 by Andreu Canals, General Manager

Dear Olivia,Thank you for taking the time to review your stay with us.We are glad to hear that you were pleased with our hotel overall.However, we are sorry to learn that you found your room too dark. Our rooms are equipped with a light system to change the ambience, and our team is always available to assist you with any adjustments needed to ensure your comfort.We also apologize for any inconvenience you experienced with the Wi-Fi during your stay. We understand how important a reliable internet connection is for our guests, and we are continuously working to improve our services in this regard. Rest assured your feedback has been addressed with the team.We hope that we have the pleasure of seeing you again in the near future. Kind regards,Andreu Canals, General Manager

5 out of 5
Staff is outstanding. Fabulous accommodations. Both room 6 stars in every way possible. Incredible art.

Posted by on Aug 6, 2019

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Comment from Hotel Management

Aug 7, 2019 by Antonio Martín, Deputy Manager

Dear Guest, Thanks for commenting so positively on your time at Urban, Madrid. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind feedback. We hope to welcome you again. All the best. Antonio Martín, Deputy Manager

3 out of 5
The woman who checked us in was great and helpful but the problems that followed were not worth the stay. Cleaning Staff entered our room 2x without permission / the do not disturb sign was hanging. Manager we spoke with to complain said he would look into it and offered us a free bottle of sparking wine (which was supposedly on its way but never arrived to our room) and a room upgrade. It was our last night and not worth the trouble of switching rooms. We never found out the result of the issue the manager we spoke with.

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 30, 2019 by Antonio Martín, Deputy Manager

Dear Guest, Thank you for reviewing your stay at Urban Hotel in Madrid. We are sorry about your disappointment regarding your stay in our hotel. Your remarks have been duly noted. Please accept our apologies for the poor services you received. This level of service is certainly not acceptable and will be addressed with the concerned party We are currently investigating this matter. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements. Despite this, I hope to have the pleasure of welcoming you back in future for a better stay. Kind Regards Antonio Martín, Deputy Manager

Property Features

Hotel Urban, a member of Design Hotels offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and a meeting room are available. Event space at this hotel measures 3240 square feet (301 square meters) and includes conference space. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel Urban, a member of Design Hotels. For a fee, parking is available. This 5-star Madrid hotel is smoke free.

  • 1 building
  • 96 guestrooms or units
  • 6 levels
  • 3240 sq ft of conference space
  • 301 sq m of conference space
  • Built in 2005
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Madrid Recoletos Station (1.2 km / 0.8 mi)
  • Metro station: Sevilla Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Urban, a member of Design Hotels offers 96 accommodations with DVD players and minibars (stocked with some free items). Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and espresso makers. Irons/ironing boards and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (select free items)
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • DVD player
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer available
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 10:30 AM.

CEBO - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Glass by Sips - This cocktail bar specializes in Mediterranean cuisine. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Car not required
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 2
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 36.30 per person
  • Covered self parking fee: EUR 33 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Urban Hotel
  • Urban Hotel Madrid
  • Urban Madrid
  • Madrid Urban Hotel
  • Hotel Urban Madrid
  • Urban
  • Urban, Of Design Hotels Madrid
  • Hotel Urban a member of Design Hotels
  • Hotel Urban, a member of Design Hotels Hotel

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open in June and close in September.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.