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Reviews

3.7 / 5Good
20 reviews

Amenities

  • Free WiFi
  • Free Parking
  • Air Conditioning
  • Restaurant

Map

What's nearby

  • Popular Location
    Royal Plaza Surabaya
    10 min drive
  • Popular Location
    Petra Christian University
    13 min drive
  • Popular Location
    Surabaya Zoo
    13 min drive
  • Airport
    Surabaya (SUB-Juanda)
    29 min drive

Book online or call:

1-855-214-3079

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    About this area

    Surabaya

    Located in Surabaya, Zoom Hotels is in the city center and near the airport. Travelers who have shopping on the agenda can visit Royal Plaza Surabaya and Surabaya Town Square. Surabaya Zoo and Suroboyo Carnival Night Market are also worth visiting.

    Popular Location

    What's nearby

    • Royal Plaza Surabaya - 10 min drive
    • Petra Christian University - 13 min drive
    • Surabaya Zoo - 13 min drive
    • Suroboyo Carnival Night Market - 14 min drive
    • Surabaya Town Square - 17 min drive

    Getting around

    • Surabaya Gubeng Station - 25 min drive
    • Surabaya (SUB-Juanda) - 29 min drive

    About this property

    Zoom Hotels

    Along with a restaurant, this hotel has a coffee shop/café and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, concierge services, and dry cleaning. All 80 rooms provide free WiFi, room service, and coffee makers. Safes, phones, and desks are among the other amenities that guests will find.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Roundtrip airport shuttle (surcharge)

    Food and drink

    1 restaurant and 1 coffee shop/café
    Room service available

    Family friendly

    Dry cleaning service
    Laundry facilities
    Rollaway/extra beds (surcharge)

    Conveniences

    Elevator
    Free newspapers in lobby

    Guest services

    24-hour front desk
    Concierge services
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Tour/ticket assistance

    Languages spoken

    English
    Indonesian

    Business services

    24-hour business center
    1 meeting room

    Outdoors

    Terrace

    Spa

    Massages

    Room amenities

    Bedroom

    Air conditioning
    Rollaway/extra beds (surcharge)

    Bathroom

    Free toiletries
    Hair dryer (on request)

    Food and drink

    Coffee/tea maker
    Electric kettle

    More

    Desk
    Phone
    Safe
    3.7
    5 - Excellent
    4
    4 - Good
    9
    3 - Okay
    5
    2 - Mediocre
    1
    1 - Poor
    1
    3.6
    Cleanliness
    3.6
    Service and Staff
    3.6
    Property condition

    4/5 Good

    • Liked: Staff & service

    3/5

    • Disliked: Cleanliness, room comfort

    What a waste!

    Really thrilled when I arrived at the lobby as I was greeted by the chic interior decor, friendly staff, and swift check-in. But my excitement was gone as soon as I stepped into the bathroom. Dirt build-up, soap scum, stains on the floor, walls, and window. Towels with grayish torn edges. Right after my shocking moment in the bathroom, I found dirt and stains again on the bed sheet and bed cover. The staff assisted me to move to other room upon my request. But apparently, the second room was not any better either. I even found long hair on the bed sheet along with unsightly stains again. Bathroom? A big yellow stain right in the middle of the shower area floor. You definitely won't miss such a big stain if you did clean your bathroom (just saying). Not even basin was cleaned properly as the edge around the hole was really gross. Since my partner and I only stayed for one night, we only asked for a clean bed sheet. The management should look into the housekeeping seriously as the room condition is already looking much older than its actual age. But again, they don't seem to be bother maintaining their own property though.

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Great place to stay at Zoom

    Zoom hotel is my only choices so far.

    3/5

    • Liked: Cleanliness
    • Disliked: Property conditions & facilities

    overall nice

    this hotel was good but thie room not too good for me IMO

    3/5

      Good Internet Connection

      It's a great hotel and good service. Breakfast was OK even though not fancy breakfast. Internet connection was good.

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