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Reviews

4.4 / 5Excellent
154 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Ciputra World Mall
    7 min walk
  • Popular Location
    Surabaya Zoo
    4 min drive
  • Popular Location
    Surabaya Town Square
    10 min drive
  • Airport
    Surabaya (SUB-Juanda)
    18 min drive

Book online or call:

1-855-214-3079

Your dates need to occur after 2020-02-27. Try updating your dates to see prices for your trip.

    About this area

    Surabaya

    Located in Surabaya, Shangri-la Hotel Surabaya is in the business district and near a metro station. Travelers who have shopping on the agenda can visit Surabaya Town Square and Tunjungan Plaza. Traveling with kids? Consider Surabaya Zoo and Suroboyo Carnival Night Market. Our guests appreciate the hotel's quiet location.

    Popular Location

    What's nearby

    • Ciputra World Mall - 7 min walk
    • Surabaya Zoo - 4 min drive
    • Royal Plaza Surabaya - 6 min drive
    • Tunjungan Plaza - 7 min drive
    • Surabaya Town Square - 10 min drive

    Getting around

    • Surabaya Pasar Turi Station - 7 min drive
    • Surabaya (SUB-Juanda) - 18 min drive

    Restaurants

    • JAMOO – Serves breakfast and lunch daily.
    • Nishimura – Serves lunch and dinner daily.
    • Sapore Osteria – Serves dinner daily.
    • Shang Palace – Serves lunch and dinner daily.
    • Desperados Bar & Grill – Restaurant with a bar. Serves dinner daily.

    About this property

    Shangri-la Hotel Surabaya

    Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. All 368 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi, free wired Internet, and plasma TVs with cable channels. Other amenities available to guests include DVD players, refrigerators, and minibars.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Valet parking: USD 5 per day
    Limited parking spaces
    Free area shuttle
    Limo/town car service

    Food and drink

    5 restaurants and 1 coffee shop/café
    1 poolside bar and 1 bar
    Room service available
    Coffee/tea in common area(s)

    Things to do

    2 outdoor tennis courts
    Children's pool
    Full-service spa
    Health club
    Nightclub
    Outdoor pool
    Sauna
    Spa tub
    Steam room
    Tennis

    Family friendly

    Babysitting/childcare (surcharge)
    Children's pool
    Dry cleaning service
    DVD player
    Free area shuttle
    In-room child care (surcharge)
    Laundry facilities
    Outdoor pool
    Refrigerator
    Rollaway/extra beds (surcharge)

    Conveniences

    Ballroom
    Banquet hall
    Elevator
    Free newspapers in lobby
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Porter/bellhop
    Tennis lessons
    Tour/ticket assistance
    Turndown service
    Wedding services

    Languages spoken

    English
    Indonesian

    Business services

    8 meeting rooms
    Business center
    Conference center (17255 square feet of space)

    Outdoors

    Garden
    Terrace

    Spa

    Aromatherapy
    Body scrubs
    Body treatments
    Facials
    Massage - hot stone
    Massage - Swedish
    Massage/treatment rooms
    Reflexology
    Sauna
    Spa tub
    Steam room

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    In-room accessibility

    More

    Designated smoking areas

    Room amenities

    Bedroom

    Air conditioning (climate-controlled)
    Blackout drapes/curtains
    Hypo-allergenic bedding
    Rollaway/extra beds (surcharge)

    Bathroom

    Bathrobes
    Bidet
    Free toiletries
    Hair dryer
    Shower

    Entertainment

    Cable channels
    DVD player
    Plasma TV
    Premium channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Minibar
    Refrigerator

    More

    Connecting rooms available
    Desk
    Free newspapers
    In-room massage
    Iron/ironing board (on request)
    Phone
    Safe
    Slippers
    Turndown service
    4.4

    Excellent

    5 - Excellent
    78
    4 - Good
    58
    3 - Okay
    13
    2 - Mediocre
    4
    1 - Poor
    1
    4.5
    Cleanliness
    4.5
    Service and Staff
    4.5
    Amenities
    4.1
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Quiet clean lush garden with huge land and stand alone with much privacy. Good value for money. The Horizon lounge was a pleasant exclusive experience with good choice of food and beverages for breakfast, high tea and cocktails. Personnel very courteous and welcoming attitude. Lucky at front desk of horizon lounge made our stay at the hotel most memorable by addressing the issue with our bedsheets with a generous upgrade. Will definitely stay again at the Shangrila in Surabaya and other other locations. Excellent choice.

    Stayed 3 nights in Dec 2019

    5/5 Excellent

      This traveler didn’t leave comments with their review
      Stayed 2 nights in Nov 2019

      4/5 Good

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 2 nights in Nov 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

      This what you expect to get from a five star hotel. Absolutely satisfying experience and great location.

      Stayed 1 night in Oct 2019

      5/5 Excellent

      • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

      Stayed 1 night in Sep 2019

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