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Reviews

4.2 / 5Very Good
43 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    City of Tomorrow
    19 min walk
  • Popular Location
    Petra Christian University
    2 min drive
  • Popular Location
    Suroboyo Carnival Night Market
    3 min drive
  • Airport
    Surabaya (SUB-Juanda)
    11 min drive

Book online or call:

1-855-214-3079

Your dates need to occur after 2020-02-21. Try updating your dates to see prices for your trip.

    About this area

    Surabaya

    Located in Surabaya, Best Western Papilio Hotel is in the city center. Travelers who have shopping on the agenda can visit Royal Plaza Surabaya and Surabaya Town Square. Suroboyo Carnival Night Market and Surabaya Zoo are also worth visiting.

    Popular Location

    What's nearby

    • City of Tomorrow - 19 min walk
    • Royal Plaza Surabaya - 2 min drive
    • Petra Christian University - 2 min drive
    • Suroboyo Carnival Night Market - 3 min drive
    • Al Akbar Mosque - 5 min drive

    Getting around

    • Surabaya Gubeng Station - 8 min drive
    • Surabaya (SUB-Juanda) - 11 min drive

    About this property

    Best Western Papilio Hotel

    Along with a restaurant, this smoke-free hotel has an outdoor pool and a fitness center. Free WiFi in public areas and free valet parking are also provided. Other amenities include a bar/lounge, a coffee shop/café, and 24-hour room service. All 226 rooms offer free WiFi, 24-hour room service, and LED TVs with cable channels. Refrigerators, rainfall showerheads, and free newspapers are among the other amenities available to guests.

    Property amenities

    Internet

    Available in all rooms: Free WiFi
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free valet parking
    Roundtrip airport shuttle (surcharge)
    Area shuttle (surcharge)

    Food and drink

    1 restaurant and 1 coffee shop/café
    1 bar
    24-hour room service

    Things to do

    Children's pool
    Fitness center
    Outdoor pool

    Family friendly

    Children's pool
    Dry cleaning service
    Free babysitting/childcare
    Laundry facilities
    Outdoor pool
    Refrigerator
    Rollaway/extra beds (surcharge)

    Conveniences

    Elevator
    Free newspapers in lobby
    Front-desk safe

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Porter/bellhop
    Tour/ticket assistance

    Languages spoken

    English
    Indonesian

    Business services

    6 meeting rooms
    Business center

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Rollaway/extra beds (surcharge)

    Bathroom

    Hair dryer
    Rainfall showerhead
    Shower

    Entertainment

    Cable channels
    LED TV

    Food and drink

    Free bottled water
    Refrigerator

    More

    Desk
    Free newspapers
    Phone
    Safe
    4.2

    Very Good

    5 - Excellent
    21
    4 - Good
    15
    3 - Okay
    4
    2 - Mediocre
    1
    1 - Poor
    2
    4.4
    Cleanliness
    4.2
    Service and Staff
    3.6
    Amenities
    4.2
    Property condition

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    pleasant stay

    overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks

    Stayed 2 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 3 nights in Dec 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities

    pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places

    Stayed 4 nights in Aug 2019

    1/5

    • Disliked: Cleanliness, amenities, property conditions & facilities

    Stayed 1 night in Jun 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities

    No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!

    Stayed 2 nights in Jun 2019

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