This hotel is in a great location for Universal Studios. It's a 20 minute walk from City Walk so it's super easy to get to.
Checking in was fine, quick and straightforward but weirdly they have an $18 non-optional service charge which is explained as ensuring they can compensate their staff properly. That's outrageous in my opinion and I really begrudged having to pay for it. Just pay your staff properly and stop shifting responsibility onto your guests, it's not on.
Fridge, microwave, heater, air con, vanity kit and even shoe polish in the room and the room was lovely. Big huge comfy bed and had a great night's sleep.
The room was clean but the shower was atrocious. Not only have they posted instructions on the wall on how to use it because it's so complicated / old, the water pressure is non-existent so it took absolutely ages to get washed under the dribble of (eventually) warm water to come out. That really let it down, especially when you've had a huge day at Universal and you just want a big refreshing shower.
Another plus point though is thay checkout is 10am but parking covers you for the whole day so we were able to go to Universal for opening and come back for the car at 10pm which was brilliant.
Overall, it's a great location, a great big comfy bed but the hotel really needs to sort out the shower and get rid of that embarrassing charge.